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Welcome to GA Training

Totally Focused on your desired Outcomes

Welcome to GA Training a training company totally focused, 100% of the time, on tangible outcomes.  GA is a client-focused provider of customer service training and general business skills training.

If you are searching for a training provider that genuinely listens to your exact requirements and delivers training which addresses your desired outcomes then look no further.

GA's 3 Promises to you

GA Training promise to deliver every time through the use of:

  • High-Impact and engaging training
  • Training consultants who are practitioners in their field and are not simply career trainers
  • A client management process which makes booking training quick, easy and hassle free

Training Areas and Options

GA Training provides two options for its clients: tailored in-company training courses or open courses for individuals.

We provide customer service training courses and general business skills training, including Management, HR and Recruitment, Communication and Presentation skills.

Popular Courses

Some of our most popular recent courses can be seen below:

Customer Service Training

Business Skills Training

Excellence in Customer Service

Minute Taking

Public Sector Customer Service

Effective Business Writing

Handling Complaints

Delegation Training


Getting in Touch

We would welcome the opportunity to discuss your current training requirements in more detail. 

Call us on 0845 130 5714, email or simply use our short online contact form and one of our skilled consultants will be pleased to take a more detailed brief from you advise you on the best solution.


Train to Gain - Do you qualify for Train to Gain funding? Find out more now.

The GA Training blog


Let me say this only once; we’re too busy to serve you!
If you’ve ever had the bad fortune of having to report a faulty mobile phone connection then you may empathise with my frustration. For years now, many organisations – and mobile phone companies, in particular – put you on hold sighting the reason that they are experiencing unusually high level of call traffic. Recently, and with... read more

Interview with Radio 5 Live
I was very pleased to be interviewed on BBC Radio 5 Live’s Drive Time show on Wednesday of last week. The interview was on the subject of OFGEM’s fine for British Gas of £2.5m for failing to re-open complaints. Readers of this blog will know that we at GA Training give credit where credit is [...]... read more

De-humanising Customer Service
Regular readers of this blog will know that here at GA Training we are big advocates of using technology to better serve customers.  There are a number of ways that organisations can interact with their customers in a fun way using technology an example of which would be through the use of smart phone apps. [...]... read more

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