Some of our most recent popular courses are:
Customer Service Training
Improve customer service skills with this high-impact best practice training
Learn how to turn every complaint into a satisfied customer.
Dealing with Difficult Customers
Turn any situation around to a win-win outcome.
Minute Taking Training
Take minutes with speed, accuracy and confidence every time.
"We have seen tangible changes in the behaviours, capability - and hence, effectiveness of our customer services teams. Our expectations have been well exceeded."
Andrew Tough, Head of HR, Beko Plc
|Affinity Sutton||Bank of England|
|Balfour Beatty||Barclays Bank|
|BMI Healthcare||Brent Housing|
|Dairy Crest||Elsevier ltd|
|Rigby & Peller||Serco Assurance|
Welcome to GA Training
Totally Focused on your desired Outcomes
If you are searching for a training provider that genuinely listens to your exact requirements and delivers training which addresses your desired outcomes then look no further.
GA's 3 Promises to you
GA Training promise to deliver every time through the use of:
- High-Impact and engaging training
- Training consultants who are practitioners in their field and are not simply career trainers
- A client management process which makes booking training quick, easy and hassle free
Training Areas and Options
GA Training provides two options for its clients: tailored in-company training courses or open courses for individuals.
Some of our most popular recent courses can be seen below:
Customer Service Training
Business Skills Training
Getting in Touch
We would welcome the opportunity to discuss your current training requirements in more detail.
Call us on 0845 130 5714, email firstname.lastname@example.org or simply use our short online contact form and one of our skilled consultants will be pleased to take a more detailed brief from you advise you on the best solution.
The GA Training blog
Let me say this only once; we’re too busy to serve you!
If you’ve ever had the bad fortune of having to report a faulty mobile phone connection then you may empathise with my frustration. For years now, many organisations – and mobile phone companies, in particular – put you on hold sighting the reason that they are experiencing unusually high level of call traffic. Recently, and with... read more
Interview with Radio 5 Live
I was very pleased to be interviewed on BBC Radio 5 Live’s Drive Time show on Wednesday of last week. The interview was on the subject of OFGEM’s fine for British Gas of £2.5m for failing to re-open complaints. Readers of this blog will know that we at GA Training give credit where credit is [...]... read more
De-humanising Customer Service
Regular readers of this blog will know that here at GA Training we are big advocates of using technology to better serve customers. There are a number of ways that organisations can interact with their customers in a fun way using technology an example of which would be through the use of smart phone apps. [...]... read more
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Call Us On 0845 130 5714