Customer Service Introduction

GA Training specialises in delivering customer service training to both corporate and public sector organisations, who want to create a stronger service culture that builds loyal relationships with their customers and a better environment for their employees. Today, the quality of service delivery remains the key to differentiation for many organisations and developing a service culture has become a key imperative for them.

We have partnered with many clients to develop a 'step-change' approach to create and embed a successful service culture. This methodology is based on making it happen with many leading organisations and is reinforced with a combination of practical case studies and hands-on workshops. Our courses are invaluable in developing an individual's customer-facing skills and improving an organisation's daily interactions with customers. Our training identifies the different types of behaviour that can positively and negatively impact on customer service levels. Without doubt our customer service solutions demonstrate measureable improvements in customer satisfaction.

Don't just take our word for it. Here's what Andrew Tough, Head of Human Resources at Beko Plc said after one of our training programmes;

'GA clearly made every effort to understand our business and our objectives - including our desire to ensure we achieved a worthwhile return on the investment we were about to make!

They undertook a very comprehensive assessment of our current performance - both before and after the training - and we were confident that we would be able to see tangible changes in the behaviours, capability - and hence, effectiveness of our customer services teams. Our expectations have been well exceeded and our customer services staff are certainly now better able to deal with the demands and needs of our customer and they feel more confident and this training has clearly helped to generate greater job satisfaction'.

GA customer service training programmes will have a positive impact on all customer-facing employees including call centres, helpdesks, customer service desks, receptions and switchboards. We deliver customer service courses at all levels; management, call centre team leaders, telephone operators, correspondence staff and even your own internal trainers.

We provide everything that your team will need to ensure a practical, valuable and enjoyable learning experience.

We also understand the demands placed on public services as the sector rises to the challenge of doing more with less. By adapting customer service best practices to your organisation's particular situation, you can significantly reduce costs while quantifiably improving service levels across all communication channels.

In summary, increasing competition (whether for-profit or not-for-profit) is forcing organisations to pay much more attention to satisfying customers, including by providing strong customer service. Whether you are looking for a course on Achieving Excellence in Customer Service or Dealing with Difficult Customers and Situations we have the right training solution for you.

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