Is anyone at BT monitoring their customer feedback?
Monday, February 22nd, 2010Anyone who has been reading this blog over the last month or so will be aware of all the problems we have had with our good friends at British Telecom.
Suffice to say that when we recently moved offices BT did absolutely everything in their power to mess up the process and we ended up without any internet for over a week.
Last week I wrote on this blog that there are three key stages to customer service - the before, the during and the after. BT contrived to mess up all three parts of the process in some way or another.