One of the most common things we hear on our customer service training courses is that although people are willing they often do not have the necessary tools or instruments to carry out their role. It is actually amazing how much can be achieved through harmonious teamwork when everyone is committed to the same goal [...]

I have recently started to buy all of my meat from the butchers.  A strange start to a blog I know. The reason for this switch away from the supermarkets and into the butchers is a simple one.  When I go into the butchers I am treated like an important customer but crucially I am [...]

A general election was called today for the 6th May 2010.  Labour will go to the people and hope that they can eat away at the now slender lead the Conservatives have in the polls. This is the biggest customer service pitch around.  We the people are the Government’s customers and we will be deciding [...]

Yesterday we gave you part one of our interview with Tim Dibbs of Crown Honda on his company’s commitment to achieving excellence in customer service. GT: What is the one thing that drives you Tim in terms of customer service? TD: Consistency, consistency and consistency.  Not only does the experience have to be consistent no [...]