During our customer service training courses we encourage our delegates to put into action 6 essential rules of customer care. These crucial rules are – Be ‘customer driven’, not ‘process-led’ or ‘task focused’ Be flexible where you can be Acknowledge the customer’s perspective Work hard to understand your customer’s need and situation See the bigger picture and not [...]
Archive for February, 2011
3 essential customer service questions
Have you ever been served by someone either over the phone or face-to-face and thought to yourself “how an earth did you get through an interview for this job?” and “why did you apply for this job in the first place when you are clearly not suited to it?” You know the type of person [...]
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