Yesterday I had to ring Orange who look after all of the GA Training mobiles and internet on the go.  I was ringing them to report a fault on several of our phones. The main problem was that people could not hear us when we were trying to talk to them on the phone which [...]

When talking with someone face-to-face many of us are aware of body language, both ours and other people’s.  However, most of us don’t often consider our body language when we are talking on the phone but it can make a huge difference to how we come across. A good place to start is with a [...]

In order to make sure that you are able to answer calls in an efficient and professional manner at all times it is essential to make sure that you are prepared for each and every call. The old maxim rings true – “if you fail to prepare, you prepare to fail.” The following are some [...]