Building society boss to 'recognise and reward' customer care efforts

Building society Norwich and Peterborough (N&P) has affirmed its determination to recognise and reward good customer care in the Greater Peterborough area.

Representatives for the organisation chatted to the Peterborough Evening Telegraph about their plans to sponsor the Customer Care Award in the newspaper's Business Awards 2008.

They emphasised that local businesses which best demonstrate "real commitment" to improving customer service standards would be considered for the accolade.

N&P chief executive Matthew Bullock told reporters that the building society pays substantial attention to its own customer care provision, with an annual general meeting designed to provide feedback on the subject to higher management.

"We want to know what our customers think of the branches - what they like and anything they feel doesn't work," he remarked.

"It is important to the society that customers like visiting our branches and that they feel we are making changes for the better," Mr Bullock added.

Quality control specialist Ben Mason pointed out last week that a growing number of business bosses are recognising the "positive knock-on effect" to company profitability of effective training, performance management and customer care improvement.