Facilitation Skills

In-House Course Only

This course can be tailored for your organisation for up to 12 people at a location of your choice, on a date of your choice. Call us on 0845 130 5714 or click the make enquiry button below.

Duration

2 days

What is this course about?

This is a highly participative two day programme using different media including, video, laptop computers, and role-play. Sessions include self-assessment tools, case studies and practical sessions with the tutor. It will equip managers, team leaders, HR professionals and executives with the skills to enable them to become effective facilitators.

Who would benefit?

• Managers
• Team leaders
• HR Professionals
• Supervisors
• Anyone wishing to make group situations more effective

Objectives

At the end of the workshop participants will:

• Learn how to research, plan and design effective facilitation sessions
• Acquire a range of facilitation / instructional techniques including how to plan and facilitate a range of different groups sessions
• Gain 'hands on' practical experience in facilitation and group skills
• Become aware of their own facilitator style and how this contributes to a successful session

Key topics covered

1. Introduction

• The changing role of the Facilitator (AP perspective)
• Exploring new ways to facilitate, instruct and manage group communication (self-assessment diagnostic)
• What makes facilitation exciting and effective?

2. Planning successful sessions

• Using the Power of 7 toolkit to plan and structure the sessions
• How to create a balanced programme
• Managing the environment - room layout, equipment etc
• How to make the best use of PowerPoint and other visual support media
• The Human Bio clock - 'what activities to do when' - achieving the perfect schedule

3. The dynamic facilitator

• Understanding 'the audience'
• Developing self confidence and overcoming nervousness and anxiety (tips and techniques)
• The psychology of instruction (practical hands on session with video)
• Starting, maintaining and ending effective facilitation sessions
• The ins and outs of 'psychological judo' - dealing with challenging participants
• Projecting one's best side (how not to be boring)
• Involvement tactics for the dynamic facilitator (behavioural session)

4. Tackling different facilitation challenges

• How to deal with different material e.g. technical and financial topics
• Planning and delivering outstanding sessions on a variety of topics
• How to use case studies, simulations and other behavioural methods effectively
• Reinforcement and follow-up strategies for facilitators
• One to one coaching interventions
• Working with sensitivity and discretion

5. Self-evaluation

• Assessing one's own strengths and weaknesses 
• Planning for future improvement

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As well as presentation skills training GA also deliver an extensive range of customer service training options.

In-House Course Only

This course can be tailored for your organisation for up to 12 people at a location of your choice, on a date of your choice. Call us on 0845 130 5714 or click the make enquiry button below.