Interview Skills Training

'Excellent trainer and the course was a great benefit to me as a manager. I am looking forward to putting the many things learnt into practice.'  Capital Home Loans Ltd.

Duration

1 day

What is this course about?

Appointing the right people is a fundamental ingredient for the success of any organisation together with being the beginning of a significant period of investment. By getting the process right it can lead to low turnover and high productivity, haphazard recruitment selection, on the other hand has serious implications for the success of the organisation.

Who would benefit?

This programme has been designed for any individual involved in the selection of employees. No previous experience of interviewing is required.

Objectives

By the end of the course, participants will be able to:

• Identify the elements of employment law which are relevant to the recruitment process
• Construct selection criteria designed to ensure that candidates competence to do the job can be fully explored
• Plan and prepare comprehensive questioning to ensure that the interview identifies competence effectively
• Demonstrate the essential skills and techniques required for effective selection interviewing
• Make sound and objective recruitment decisions

Key topics covered
 

1. The law relating to the recruitment process

• Aspects of discrimination
• Direct and indirect discrimination
• Positive action/discrimination
• Access to Criminal Records
• The Asylum and Immigration Act
• References
• Data Protection

2. Constructing selection criteria

• Assessing the vacancy
• Exit interviews for previous job holders
• Job descriptions and specifications
• Personnel specifications
• Using selection criteria to attract the right applicants
• Shortlisting effectively

3. Preparing to interview

• Using specifications and application forms or CVs
• Preparing questions
• Structuring the interview
• Ensuring that the candidate gets a fair hearing
• Working with an interview panel
• Practical exercise in planning and preparing for a selection interview

4. Interviewing techniques

• Getting the setting right
• Making a start - putting people at ease
• Questioning and probing techniques to elicit the right information
• Listening skills
• Controlling the interview
• Achieving objectives
• Evaluating information and making decisions
• Practical exercise in questioning techniques

5. Interviewing Practical

6. Course summary and close

 

 

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As well as interview skills training GA also deliver an extensive range of customer service training options.