Introduction to Line Management

'Very good course, very useful and practical and very well delivered,' 

JTL Training.

Duration

2 days

 

What is this course about?

The development of management skills can be achieved in different ways. Some people have a natural aptitude; some learn through trial and error; some have experience in other companies; some are trained on the job by the previous incumbent or their peers and some have had training from an outside agency. With these different approaches, it is wise to come together to pool ideas and practices which work - for the good of the individual and the organisation.

This course has been devised to examine current practices; discuss ideas and formulate strategies for the current and future management of the company. The emphasis will be on building on good practice; developing confidence and encouraging innovation.

Who would benefit?

Delegates who are new to line management or who have had some experience with little or no formal training.

Objectives

By the end of the workshop those who have attended will have:

• Examined their management role
• Defined the management skills they have and on what they need to build
• Questioned their communication style and what could be fine tuned
• Considered techniques for team building and motivating the staff reporting to them
• Developed strategies for dealing with awkward or sensitive situations
• Seen what is involved in delegation, mentoring / coaching and training

Key topics covered

 

1. Introduction

• Personal introductions
• Objectives

2. Roles and responsibilities

• Defining the management role and key skills
• Expectations from staff, peers and other managersø
• Transition into a management role
• Responsibility, accountability, authority - the key relationship
• The three main areas to manage

3. Communication

• The skill underpinning all others
• Developing clear lines of communication
• Your style of communication - identifying it, questioning it, enhancing it
• Contact and method (approachability and suitability)
• Effective listening skills
• Giving and receiving feedback
• Assertiveness as opposed to passive or aggressive action
• What motivates / de-motivates people

4. Managing awkward / sensitive staff situations

• Tricky situations experienced and the approach neededø
• The three influence factors
• What to say / what not to say
• The power of the positive
• Successes and learning opportunities

5. Motivation and teambuilding

• What the 'experts' say and your ideas
• Motivators to suit your style and your team
• Formulating a plan for teams and the company as a whole

6. Mentoring / coaching, training and delegation

• An overview of the techniques
• What is needed in each case
• Clarifying the real meaning of delegation as apposed to assigning work

7. Action plan

• Review of discussion
• Formulating a personal action plan
• Suggestions for the company

 

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As well as Line Management training GA also deliver an extensive range of customer service training options.