Managing Meetings Training

'Probably the best course I've ever attended - both in content and presenter. Simply superb',

Iron Mountain UK

Duration

1 day

 

What is this course about?

Time is precious therefore it is important that time given to meetings is used in the most effective manner possible.

The aim of this one-day course is to give guidelines on the preparation, structure and communication techniques to run or participate in meetings that are considered valuable. It focuses on the importance of action and commitment. Those attending will have the chance to practise contributing to and chairing concise and productive meetings.

Who would benefit?

Anyone running meetings, formal or informal.

Objectives

By the end of the course, those who have attended will be able to:

• Use a systematic method of planning and running meetings
• Prepare so that participants are clear about their roles and goals
• Use their communication skills to control the focus, discussion and individuals (talkative, reticent, negative or disruptive)
• Ensure each agenda item is introduced efficiently, discussed effectively and has a positive conclusion towards decisions and actions
• Identify what goes wrong in meetings and what to do about it
• Generate appropriate contributions, minimise time wasting and build on team spirit

Key topics covered

 

1. Roles and responsibilities

• An effective meeting leader
• Styles of meeting - which type suits what
• The responsibilities of a participant
• The responsibilities of the minute-taker

2. Meeting preparation

• Objectives that are clear and specific
• Setting an agenda
• Structuring the agenda, where to place the least and most important items - the normal curve
• What else needs to be prepared
• Lobbying
• Collecting information from different sources
• Briefing minute-taker and guest speakers / presenters

3. Leading an effective meeting

• Qualities and actions of competent meeting leaders
• Creating an atmosphere where all participants will be able to contribute
• Keeping focused on the agenda and preventing the introduction of irrelevant matters
• Minimising time wasting and disruptive influences
• Creating an environment for open discussion
• Formulating agreement from a variety of views
• Guidelines for running short meetings

4. Communication with authority

• Gaining impact by presenting information clearly and showing the way
• Holding attention through key interpersonal skills
• Using non-verbal communication expertly

5. Dealing with the participants

• Making sure everyone has a say
• Making interventions that curtail irrelevant discussion
• Techniques to keep control
• Dealing with awkward situations / people

6. Action points and endings

• Clear decision making
• Summarising key points
• Commitment through acceptance of action points
• Preventing the meeting drifting on
• Focusing on the future

7. The next step

• Creating a personal action plan to enhance future development

 

 

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As well as managing meetings training GA also deliver an extensive range of customer service training options.