The Role of the PA

Duration

1 day

What is this course about?

The last decade has seen a considerable change in the role of the PA / Secretary in business. This programme has been designed to help you understand your role as a PA in business today and maximise your effectiveness within it. The course will undoubtedly improve and enhance your existing skills and enable you to manage your boss more effectively!

Who would benefit?

Anyone currently in a secretarial or PA role and those who are moving into the role in the near future.

Objectives

The course aims will:

• Identify the changes in the secretary's role in the last 10 years
• Define the important role of the modern PA
• Identify and discuss the key elements of the skill sets required to function effectively as a PA
• Enable you to manage your boss more effectively
• Enable you to be more assertive in your role
• Enable you to manage your time more effectively
• Provide the delegate with a PA Charter

Key topics covered

1. Identifying changes in the secretary's role in the last 10 years

2. Workshop to identify the key changes

• This will be an opportunity for the delegates to share their experiences and agree a common purpose that the role is changing and the need to adapt to this

 

3. Identifying the key elements of the skill sets required to help you function effectively as a PA

4. Is the computer a friend or enemy?

• What are the skill-sets common to all?
• Workshop: Identifying system requirements
• Identify key systems
• Tips and tactics

 

5. Organisation skills

• The art of being a good organiser
• Establish ground rules with your boss
• Forms of communicating
• The art of delegation

 

6. Define the negotiables

• What is negotiable?
• The seven step process
• The fundamentals of negotiation
• Achieving the win-win
• Rules of good negotiation
• Workshop

 

7. Time management

• Workshop: Identifying the key to good time management
• The principles of time management
• Benefits
• How to minimise stress
• The art of prioritisation

 

8. The role of the email in today's culture

• Use of email
• The negatives
• The benefits
• Using email effectively

 

9. People management

• Managing change
• The importance of confidentiality
• The art of communication
• How to deal with difficult people

 

10. Understanding project management

• The key concepts
• Planning procedure
• Implementation

 

11. Manage your boss more effectively

• Identify general strengths / weaknesses
• Time manage your boss
• 360-degree review
• Working together to improve efficiency and productivity
• Workshop - PA and boss discussing an issue

 

12. Be more assertive in your role

• Understand the power of the role
• Work with not against key personnel
• White knight principle
• Useful tips

 

13. Provide the delegate with a PA charter

• Identify key guidelines to become an effective, efficient and indispensable PA

 

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As well as interview skills training GA also deliver an extensive range of customer service training options.