Communication Skills Training
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| This course can be tailored for your organisation for up to 12 people at a location of your choice, on a date of your choice. Call us on 0845 130 5714 or click the make enquiry button below. | |||||
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Communication Skills Training - information at a glance
What is this communication skills course about?
Who would benefit from communication skills training?
Communication skills course objectives
Communication skills training - key topics covered
Duration
"Excellent course, well structured with clarity throughout.'" Nexans Logisitic.
What is this communication skills course about?
We communicate all the time but we rarely think about it. We are often not fully aware of the messages we are really sending. Building healthy working relationships is vital to business success. Communication is about being understood, understanding others and communicating well together.
A major part of this process is understanding your own personal communication style, how we can (and do!) influence other people, and how you use your style to create effective and rewarding business relationships.
Who would benefit from communication skills training?
Anyone wishing to strengthen and improve their communication skills.
Communication Skills course objectives
By the end of this course, those attending will be able to:
- Identify the best approach to use when voicing ideas and opinions to customers, colleagues and senior managers
- Communicate expertly face-to-face; on the telephone or in writing
- Forge more productive working relationships and avoid offending or alienating others by applying best interpersonal skills
- Use an enhanced sense of self-value to respond in a constructive and positive manner in any situation
- Present a positive image of the organisation when dealing with the outside world
Communication skills training - key topics covered
1. The Communication process
- The elements
- What to reflect on before you communicate
- The factors that influence
- Visual, voice and vocabulary
- Communication without seeing the receiver or hearing a voice
2. Reflection on communication
- Transactional analysis
- Neurons and language
- English as an international language
3. Current language use
- Words, phrases, sentences
- Meaning and style
- The importance of tone
- Particular points when writing
4. Styles of communication
- Differentiating between assertive, aggressive, passive, submissive or accommodating behaviour
- Assertiveness, confidence, courage and faith
- The relationship between competence and confidence
- The characteristics that underpin effective communication
- The cultural, gender and psychological processes that influence behaviour
5. Self acceptance and perceived position in different situations
- Dealing with colleagues, customers, clients and managers
- Confidence levels when dealing with colleagues and managers
- Reactive or responsive choices
6. Persuasive communication
- Communicating in a positive manner
- The barriers to effective communication
- How to say 'no' without causing offence or feeling guilty
- Using body language to help emphasise messages
- The importance of eye contact and facial expression
- Using the voice to advantage
7. Telephone communication
- An effective protocol
- The do's and don'ts
- What is expected: what impresses
- The importance of voice on the telephone
- Clarity, speed, volume
- Accents
- Tone
8. Writing Skills
- Emails, letters, notes, notices, reports, proposals
- When to write and when not
- Structure and impact
- Style and tone
- The company style, your style
- Cultural imperatives for international work
9. Action plan
- Reviewing techniques and selecting what's suitable
- Implement plans
- Awareness through to results
Duration
2 days
| In-House Course Only | ||||
| This course can be tailored for your organisation for up to 12 people at a location of your choice, on a date of your choice. Call us on 0845 130 5714 or click the make enquiry button below. | ||||
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Call Us On 0845 130 5714