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Customer Service Training

GA Training offers public training courses in Customer Service.

We can also run tailored, in-house Customer Service Training for your organisation.

We also provide one-to-one coaching and support on customer service.

Customer Service Training Courses

View an outline Customer Service Training Course agenda.

Take a look at our Customer Services Course dates and locations.

Make an enquiry about public or in-house Customer Service Staff Training Courses.

Benefits of Customer Service Training

  • Understand how to deliver a consistent service excellence at every customer 'touch point'
  • Shape, control and deliver against customers’ expectations
  • Techniques to demonstrate empathy and build rapport
  • Confidently handle customer enquiries and complaints successfully; acquire effective new tools, tips and techniques that work either via telephone or written correspondence
  • Learn about the mind-set required to maintain a positive, customer-focused attitude, even in challenging situations from an industry leading customer service trainer

Customer Care Training Key Topics

  1. Principles of customer service
  2. The importance of good customer service
  3. Key questions (often unvoiced)
  4. Developing the right customer service attitudes
  5. Raising the profile of customer service in your organisation
  6. The Importance of telephone manner
  7. Handling difficult calls and situations
  8. WORKSHOP: Dealing with difficult customers and situations
  9. Being Assertive as distinct from aggressive
  10. Prioritising the workload
  11. Establishing 'Best Customer Service Practice'
  12. The concept of the internal customer

Customer Service Course – Testimonials from recent delegates

“Our expectations have been well exceeded and our customer services team is certainly now better able to deal with the demands and needs of our customers, they feel more confident and this training has clearly helped to generate greater job satisfaction. We will certainly use GA Training again”.
Andrew Tough, Head of HR, Beko

“Very enjoyable, best training session I have ever attended”.
Debbie Scott, London Borough of Bexley

Customer Service Training recent clients

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