Customer Service by Telephone

Are you looking for telephone skills training to ensure that all calls are always handled in a consistent and highly-professional way by polite, friendly and well-trained staff?

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A great deal of customers will only ever contact you using the telephone.  It is therefore vitally important that anyone who interacts with customers on the phone is highly skilled at handling any type of call.

GA Training's telephone skills for customer service training course will ensure all delegates deal with every call efficiently and in a highly professional way whilst not losing that personal touch.

During our telephone skills training delegates will learn how to handle all types of calls and will practice this in the safe environment of the training room.  From the angry or abusive customer to the waffler, every type of caller is reviewed and techniques are covered for coping with a wide and varied stream of calls.

Training Options

This course is currently only available as an in-company training programme for groups of up to 12 people per course.   Prior to any programme being delivered for you we take the time to understand the types of calls you receive and we then build workshops around your typical scenarios.

Click on the find out more box at the bottom of this page to view the full course programme including objectives and key topics covered.

We promise that our telephone skills training will be high-impact, engaging and most of all memorable.  As a result of attending this course delegates will feel confident to deal with any type of call in any volume.

Don't just take our word for it however:

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"Customer Service training is a real experience with GA. Because the training was so enjoyable, we found that all our customer-facing staff were fully engaged on the day and we saw tangible changes in behaviour throughout the course.

Not only that, but the staff were all fired-up to get back to their jobs to put all the learning into place."
Allerdale Borough Council

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Getting in Touch

If you would like to discuss your telephone skills training requirements with someone straight away please call us at any time on 0845 130 5714 and you will be put straight through to one of our experienced consultants.

Alternatively if you would prefer you can email us at info@ga-training.com or fill out our simple online contact form and one of the team will get straight back to you.

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We are sure that we will have the right customer service training course to meet your requirements.  If the exact solution does not already exist in our portfolio we will design something specifically for you.