Customer Service in Credit Control

Are you looking for a customer service course which ensures the payment process is as smooth as possible and constructive attitudes and actions are used when dealing with delays?

This training course has been designed especially for those who are responsible for ensuring that customers pay within the agreed time frame.  The course looks at the specialist skills needed to ensure that customers pay on time and stay as customers for the long term wherever possible.

Delegates attending this course will see the vital importance of their roles in the process of minimising the risk of late payers and bad debts.  They will also appreciate that they are an integral part of the team that is generating value for the company because it does not matter how much you sell if you are not ultimately paid for it.

This course will give delegates the skills they need to build relationships to guarantee payment now and for subsequent invoices in the future.  The opportunity to practice within the safe environment of the training room is a central theme of this training programme.

Training Options

This one day course is currently only available on an in-company basis for up to 12 people.  We will deliver the course on a date of your choice and at a venue of your choice and we will tailor the content of the training so that it deals with typical reasons for late payment within your organisation.

Use the find out more box below to view further information including a full course programme and learning outcomes.

Getting in Touch

If you would like to discuss this course in more detail please call us at any time on 0845 130 5714 and you will be put straight through to one of our experienced consultants.

Alternatively if you would prefer you can email us at info@ga-training.com or fill out our simple online contact form and one of the team will get straight back to you.

GA Training’s customer service training courses will be designed to suit your exact requirements. Choose from a tailored programme from one of our existing portfolio or for something more bespoke we will design a course just for you.