Handling Complaints Training
Are you looking for handling complaints training to ensure that you deal with every single complaint quickly, effectively and to the total satisfaction of the customer every time?
GA Training's handling complaints training courses gives delegates all the necessary skills, behaviours and attitudes to handle every complaint expertly and professionally.
We have all heard the age-old phrase that a complaint is an opportunity however this statement is actually incomplete because, athough every complaint is indeed an opportunity, the full phrase should really read -
"Every complaint is an opportunity to learn and to improve your service".
Complaints come in many forms and with recent advancements in technology they also come through a wide and varied number of different channels. GA Training's handling complaints course deals with all forms of complaints and covers every possible method of communication.
Find an organisation with no complaints and you will also discover an organisation that is standing still. Individuals and organisation who are handling complaints effectively have a wonderful opportunity to learn and improve their service.
Handling Complaints in the Health Service
Due to increased demand we have just developed a specialist complaints handling training programme for the health service. To view this course programme please click here.
GA Training delivers its handling complaints training to groups on an in-company basis or as pre-scheduled open courses for individuals. Use the find out more box at the bottom of the page to access the course programme and open course dates.
We guarantee that our handling complaints training will dramatically reduce the need for escalation and will deliver a resolution first time.
Don't just take our word for it however:
'As a direct result of this course we have seen the overall number of complaints drop dramatically.
We have also been able to deal with complaints first time and every time without the need for escalation.'
Getting in Touch
If you would like to discuss your handling complaints training needs with someone straight away please call us at any time on 0845 130 5714 and you will be put straight through to one of our experienced consultants.
We are sure that we will have the right customer service training solution to meet your needs and if a course does not already exist that exactly matches your requirements and desired outcomes then we will build one for you.
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