Public Sector Customer Service

Are you looking for a customer service course which specifically addresses the skills needed to provide excellence in service delivery in the public sector?

Public sector organisations and those who manage them are continually being asked to improve service delivery set against the backdrop of shrinking budgets and often depleted teams.

Providing excellence in service delivery in the public sector is a unique challenge. This training course has been designed to address this challenge and provide delegates with all the skills they require to ensure high levels of professionalism and customer satisfaction.

Customers utlisiing the service of any public sector organisation now have a dizzying array of different means to make contact with you and also may consequently sometimes have unrealistic expectations of the levels of service that they will receive.

GA’s public sector customer service training course will ensure that all interactions are handled in a consistent and positive way and ultimately lead, wherever possible, to a mutually agreeable outcome for both parties.

Training Options

GA Training currently only delivers this public sector customer service course on an in-company basis for groups of up to 12 people per course. Use the find out more box at the bottom of this pafe to access the full course programme and learning outcomes.  

We are sure this training programme will deliver against your desired outcomes but don't just take our word for it:

“We were looking to improve the service delivery of our customer contact centre. As a direct result of having GA deliver their customer service training, we have dramatically increased our professionalism and call handling resolution capability.

As a direct result of conducting the workshops the customer services teams are now better motivated and equipped to handle both the diverse nature and sheer volume of calls and correspondence”
London Borough of Bexley

Getting in Touch

If you would like to discuss your public sector customer service training needs with someone straight away please call us at any time on 0845 130 5714 and you will be put straight through to one of our experienced consultants.

Alternatively if you would prefer you can email us at info@ga-training.com or fill out our simple online contact form and one of the team will get straight back to you.

We are confident that we will have the right customer service training programme to meet your current needs and if a course does not already exist that exactly matches your requirements and desired outcomes then we will design one for you.