Customer Service Training
News - 'Customer Service Staff Training' Gets Firm 10% Market Share
Customer Service Training is "essential" for business development, a leading industry figure asserts.
Lynne Weedal, the human resources director for Carphone Warehouse, tells People Management a customer care scheme the company ran last year allowed it to grow its market share.
She says the initiative began before the firm expanded into the wireless broadband sector and customer service training focused on staff familiarising themselves with their products and being taught to offer enhanced consumer care.
Following the introduction of the organisation's new product last year, it obtained a ten per cent share of the market, which Ms Weedal tells the news provider she attributes to the "significant business benefits" from these sessions.
"We see it as essential to our business going forward and intend to continue to invest in this area," she states.
In other news, telecommunications company BT has been voted the UK's worst provider of customer service by the Money Mail Wooden Spoon Award 2008
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