Delegation Skills Training Course

'A very informative and fun course.'
Scott Morrisey, Elsevier Ltd.

Duration

1 day

What is this course about?

Poor delegation creates a range of problems - under-performance, job dissatisfaction, work overload and stress. However, there are many benefits to effective delegation, for both the delegator and delegatee.

Among the many benefits of effective delegation are - better productivity, more freed up time for planning, people development, job satisfaction and greater team flexibility.

This course covers a range of tips, tactics and processes to help apply a delegation process that is useful both for managers / team leaders and also those on the 'receiving end' of a delegated task.

Who would benefit?

Anyone who would like to improve their delegation skills at work.

Objectives

At the end of the workshop, delegates will be able to:

• Define what delegation is
• Delegate tasks with confidence
• Use delegation as a tool for motivation and development
• Monitor effectively and give appropriate feedback
• Communicate tasks clearly and efficiently
• Understand what to delegate / how / when and to whom

Key topics covered

1. What is delegation?

• Definition of delegation
• What it is
• What it is not
• Common misconceptions about delegation

2. The benefits of delegation

• Why delegate?
• Managers' four resources - people, equipment, money, time
• How to make better use of your time
• Improving personal performance through delegation
• Improving team performance through delegation
• Delegation as a motivational tool

3. The effects of poor delegation

• What happens when delegation is not properly planned and executed
• Impact on team morale
• Effect on results

4. Removing barriers to delegation

• What prevents us from delegating?
• How can we get over these barriers?

5. The process of delegation

• How to go about it
• What should be delegated?
• Who should we delegate to?
• Questions to ask yourself

6. Effective time management

• The impact of poor time management
• Stress and how to recognise it
• Coping with stress
• Prioritisation of work
• Maximum use of resources
• Effectiveness through assertive behaviour

7. Coaching through delegation

• How to develop people through effective delegation
• How to monitor delegated tasks
• Setting SMART goals and objectives
• Performance reviews
• Empowerment through delegation

8. Communication skills for effective delegation

• Active listening
• The power of questions
• Establishing rapport
• Checking understanding

9. Personal action plan

• Translating intention into reality
• Identifying opportunities created through effective delegation