Effective Interviewing Skills Training Course

'Excellent trainer - the course was a great benefit to me as a manager. I am looking forward to putting the many things learnt into practice.'
Anita Merker, Capital Home Loans Ltd.

Duration

1 day

What is this course about?

Appointing the right people is a fundamental ingredient for the success of any organisation together with being the beginning of a significant period of investment. By getting the process right it can lead to low turnover and high productivity, haphazard recruitment selection, on the other hand has serious implications for the success of the organisation.

Who would benefit?

This programme has been designed for any individual involved in the selection of employees. No previous experience of interviewing is required.

Objectives

By the end of the course, participants will be able to:

Identify the elements of employment law which are relevant to the recruitment process
Construct selection criteria designed to ensure that candidates competence to do the job can be fully explored
Plan and prepare comprehensive questioning to ensure that the interview identifies competence effectively
Demonstrate the essential skills and techniques required for effective selection interviewing
Make sound and objective recruitment decisions

Key topics covered

1. The law relating to the recruitment process

Aspects of discrimination
Direct and indirect discrimination
Positive action/discrimination
Access to Criminal Records
The Asylum and Immigration Act
References
Data Protection

2. Constructing selection criteria

Assessing the vacancy
Exit interviews for previous job holders
Job descriptions and specifications
Personnel specifications
Using selection criteria to attract the right applicants
Shortlisting effectively

3. Preparing to interview

Using specifications and application forms or CVs
Preparing questions
Structuring the interview
Ensuring that the candidate gets a fair hearing
Working with an interview panel
Practical exercise in planning and preparing for a selection interview

4. Interviewing techniques

Getting the setting right
Making a start - putting people at ease
Questioning and probing techniques to elicit the right information
Listening skills
Controlling the interview
Achieving objectives
Evaluating information and making decisions
Practical exercise in questioning techniques

5. Role-play exercise

6. Course summary and close