Management Development Programme

'A fantastic course, I really feel like I have achieved a great deal over the three days. An excellent trainer who gave useful, constructive advice in a postitve learning environment', Laura Bryant, Hasbro UK

'This management course is one of the best courses I have attended', Ian Russell, JTL Ltd.

Duration

2 days plus 1 day follow-up after 1 month.

What is this course about?

Effective performance by managers is critical to the success of any organisation in enabling it to achieve the right results from the front end of the business. This three day Management Development programme focuses on the skills, qualities, attitudes and behaviours that are essential for success in a management role.

Who would benefit?

Managers with full line management responsibility who have previously undergone some introductory management training. The programme builds on the experience of attendees and the skills they have already developed.

Objectives

Specific course objectives will be for delegates to:

• Fully understand their management role - when to manage and when to lead
• Know how to lead a team to achieve its goals
• Define success and manage the performance of their team to achieve it
• Apply effective coaching skills to develop the competence of their team
• Understand the key elements of change management and use them to steer the team successfully through organisational change
• Chair and participate in effective meetings
• Recognise and effectively manage conflict
• Increase their personal effectiveness and that of their team through delegation
• Conduct effective performance appraisals within the organisation's guidelines
• Communicate with skill and confidence
• Negotiate to achieve the outcomes they want

Key topics covered

Day one

1. Introductions

• Overview - group and personal objectives

2. The role of the manager

• The manager's role within the organisation
• The skills, qualities, attitudes and behaviours of effective managers
• The responsibility and authority of a manager
• The key areas of team management: lead; communicate; organise; plan; control
• Management vs leadership

3. Team development and leadership

• Leadership styles
• Principles of motivation
• Team dynamics
• The stages of team development

4. Performance management

• Defining performance standards and using appropriate tools / indicators
• How to set goals and SMART objectives
• Action planning
• Active management and how you spend your day
• Delivering both motivational and developmental feedback

5. Coaching skills

• The benefits of business coaching
• Understanding the role and practicing the skills of an effective coach
• Building rapport and creating a development environment
• Defining preferred learning styles - understanding how people learn
• Avoiding barriers to learning
• Assessing individual needs
• Giving appropriate feedback
• Handling resistance to constructive criticism
• Using effective probing and questioning
• Setting effective action plans

Day two

6. Change management

• Understanding models of change and what that means to organisations
• Identifying ways for planning positive change
• What to consider when implementing change
• How to communicate your change management programme
• Exploring resistance to change and counteractive measures

7. Running effective meetings

• Making meetings shorter and more productive
• Having clear guidelines for the preparation and structure
• Deciding the purpose and drawing up an agenda
• Applying skills in chairing and leading meetings
• Ensuring effective participation
• Maintaining control
• Taking decisions that are appreciated by participants

8. Managing conflict assertively

• What is conflict?
• What types of actions cause conflict, and how to avoid them
• How to manage conflict when it arises, tools and techniques
• Defusing difficult situations
• Tips and techniques to deal with personal conflict and stress
• Recognising and addressing conflicts within the workplace and between individuals

9. Delegation

• Why we avoid delegating
• The benefits of delegating
• Using delegation as a motivational tool
• What should and should not be delegated
• How to delegate

10. Appraisal skills

• The role of the appraisal in overall performance improvement
• Identifying the benefits and pitfalls of appraisals
• Establishing clear standards of performance: key result areas and targets
• Gathering evidence for the appraisal
• Setting out ways of resolving conflicts
• Building rapport and giving feedback
• Effective interviewing skills
• Establishing training needs and setting meaningful action plans

11. Personal action planning

• Consolidation of personal action plans
• Commitment to action for following month

Day three (after one month)

12. Review of personal action plans

• What went well
• What didn't go so well
• Update of personal action plans
• Commitment to action

13. Communication skills

• Identifying your own communication style and that of others
• Recognising barriers to successful communication
• Building rapport with ease
• Body language - how it can help you influence people
• Listening - a key part of persuasion
• Questioning - identify others' objectives
• Developing a range of communication styles

14. Negotiating skills

• The essentials of negotiating - skills, qualities, attitudes, behaviours
• The negotiating process - a framework for success
• Preparing to negotiate
• Communication, assertiveness and influencing
• Strategy and tactics
• Managing the negotiating process
• Completing the negotiation
• Overcoming emotional behaviours
• Understanding power
• Profile of a professional negotiator

15. Personal action planning

• Consolidation of personal action plans
• Commitment to action