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Customer Service Training Articles
Latest three articles:
Govt promotes staff training amid downturn
The government is to launch a major advertising campaign to promote staff training, despite the current economic conditions.Its Train to Gain service, which offers funding for some training,...
Automotive firms urged to invest in training
Automotive firms looking to protect themselves during the economic downturn should invest in staff training, it is claimed.The sector skills council for science engineering and manufacturing...
Boost smart working with customer care training
Investing in customer care training will not only benefit a business, it will boost employee engagement and promote "smart working".That is the conclusion reached by marketing expe...
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Performance Management Training Articles
Latest three articles:
Few firms invest in leadership
Very few organisations invest in leadership training for their managers, it is claimed.Training commentator John Adair makes his comments to online resource Training Zone, asserting that man...
People management improved with communication skills training, says report
Communication skills training would improve the people management capabilities of a large proportion of British bosses, new research on global productivity trends suggests.Published by multi...
Extra training at heart of O2 overhaul
Mobile phone retailer O2 is doubling its annual investment in training as part of a multimillion-pound overhaul of its stores, according to reports.The move follows similar renewed focus on ...
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Contract Management Training Articles
Latest three articles:
Contract law training: Corporate financier looks to oral agreement loophole
The effects of contract law training are being put to the test in the City as corporate finance house Cenkos Securities seeks to sue an investment firm over £1.4 million in unpaid fees....
Tesco: Managers trained not to discriminate
Retail giant Tesco has credited its thorough discrimination training with seeing it through an employment tribunal lost by a former employee this week.Muslim forklift driver Mohammed Ahmed s...
"Extraordinary" discrimination case provides training reminder
Extra equal opportunities and discrimination training could become a priority for firms considering making staff cuts during the credit crunch, it has been suggested.The Financial Times repo...
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Telephone and Writing Skills Training Articles
Latest three articles:
Telephone skills training improves sales opportunities
Investing in telephone skills training would improve online sales opportunities for many financial services providers, it has been suggested.Research commissioned by Surrey-based call centre...
Personal development training: Graduate skills "problem" identified
There is a significant need for graduates to receive training in communication skills and self-management, the Confederation of British Industry (CBI) claims.At a London delegation of 19 org...
Focus on listening and talking for communication skills improvements
Communication skills training should be implemented by managers to improve "often overlooked" qualities like listening and talking, it is claimed.Such an investment would not only...
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