login register

News: Customer Service/Care

Customer service training: Govt improves consumer care

25 August 2009

The government has made a larger leap in consumer care than any other UK organisation, a study suggests, highlighting the value of customer service training. Satisfaction with these departments has increased co...


Customer service training: Council service's consumer care recognised

25 August 2009

The level of consumer care provided by Mendip District Council's building control service will result in it being brought to the Cabinet Office's attention, highlighting the value of customer service training. ...


Poor customer service training 'could cause shoppers to change store'

24 August 2009

Businesses which fail to provide a high level of consumer care risk losing their shoppers and alienating the market, an author asserts, highlighting the value of good customer service training. Mark Bradley, wr...


Customer service training 'key to improving performance'

21 August 2009

One of the crucial steps for businesses to take to improve their performance is customer service training, a source asserts.Claire Hibbert, writing for Real Business, claims that consumer expectations have been...


Customer service training: Consumer care 'must not be seen as a cost'

20 August 2009

Consumer care must not be viewed as a cost but as an area to invest in, an expert asserts, highlighting the value of customer service training. Change management firm Customer Consulting Ltd claims that people ...


Event 'could highlight customer service training for IT staff'

19 August 2009

A week of events is being held in October that aims to encourage IT staff to recognise the value of consumer care, highlighting the value of customer service training.IT Service Week is taking part between Octo...


Academic libraries 'could see rise in need for customer service training'

18 August 2009

Recent changes in the way academic libraries are run have prioritised the provision of consumer care, highlighting the value of customer service training in all professions.Anne Hannaford, director of informati...


Customer service training 'highlighted by contact centre week'

17 August 2009

Customer service training has been highlighted by a series of events held for International Contact Centre Week, which focuses on the work done by this industry. ContactCenterWorld.com is behind the celebration...


Expert: Customer service training 'must not be cut'

17 August 2009

A leading law firm has highlighted the value of customer service training by warning companies not to cut the funding they spend on consumer care. Chris Randall, managing director of Mayo Wynne Baxter, claims t...


Customer service training: Consumer care event attracting 100s of firms

14 August 2009

Hundreds of organisations have signed up to take part in a week extolling the virtues of consumer care, highlighting the value of customer service training. The Institute of Customer Service (ICS) will be runni...