News: Customer Service/Care

Customer service training needed in hotel sector

31 October 2007

Customer service training ought to be incorporated into the skill sets by which employees in the hotel sector are evaluated.That is the opinion of a US consulting and training expert, Carol Verret, who notes th...

Exeter retailers have customer service training

30 October 2007

Retailers in Devon will be able to take part in customer service training at a series of workshops in the county town, Exeter.As Christmas approaches, it pays for staff to finely hone their customer service ski...

EU funding cuts could fuel in-house training

30 October 2007

Less funding from the European Union could lead to more companies taking up in-house training, such as customer service training, telephone and writing skills training and performance management training.The EU...

Devon council employees scoop customer service training awards

22 October 2007

Several members of Devon County Council have been awarded Institute of Customer Service (ICS) awards for their skills, the Mid Devon Star reports.Barbara Hambleton, Sue Rook, Simon Kitchen, Tim Duxbury, Natasha...