News: Customer Service/Care
Cable & Wireless manager wins training award
30 November 2007
Phil Williams of Cable & Wireless won the customer service trainer of the year prize at the National Customer Service Awards.He told Personnel Today that he arranges and delivers training "to help chan...
Customer service training valuable for IT staff
29 November 2007
Customer service training is becoming increasingly important in the IT sector, according to an industry expert.Chris Short of IT recruitment firm Concept IT believes that employers are looking for field enginee...
Customer service training can boost communication
26 November 2007
Small businesses in the UK should engage in more customer service training to ensure better relationships with clients.The benefits of customer service training have been evident for a long time, and now a top ...
Energy Minister outlines clean energy business opportunity
26 November 2007
Finance business leaders were last week reminded of the importance of climate change at a high-level discussion hosted by Irish Energy Minister Eamon Ryan.Minister Ryan said that the recent report by the Intern...
Stress can be alleviated by training
23 November 2007
As many as one in three employees find that stress at work affects their health, but training could help to alleviate this.It is a well-recognised fact that in-house training programmes can do a lot to boost mo...
Ipswich firm helps rail franchises with customer service training
21 November 2007
An Ipswich firm, Customer Innovation, is to help two national rail franchises with customer service training.The company will mobilise the service quality systems for the London Overground and Cross Country fra...
Customer service training can involve actors
21 November 2007
There are various methods of engaging staff when carrying out customer service training.Sometimes professional actors are brought in, in order to stage real-life difficult customer situations. Steps Drama is on...
Customer service training vital in today's economy
20 November 2007
In today's service-led economy, customer service training is becoming increasingly important to businesses.Martyn Sloman of the Chartered Institute of Personnel and Development (CIPD) believes that skills in th...
Government unveils training and skills plan
16 November 2007
The government has announced plans for a major new investment programme to improve the skills and learning of the country's future workforce.Over the next three years, more than £11 billion a year will be ...
Police complaints indicate need for customer service training
14 November 2007
The police could benefit from some customer service training, if figures from the Independent Police Complaints Commission (IPCC) are to be believed.The watchdog recorded almost 29,000 complaints during 2006/07...
Council to implement extensive customer service training
13 November 2007
An extensive customer service training programme is to be carried out by North Tyneside Council, Personnel Today reports.The council is investing some £131,000 in the scheme, which will give around 1,000 s...
CBI: SMEs continue training in harsh business climate
12 November 2007
The Confederation of British Industry (CBI) is pleased to note that, even in difficult times, the UK's small and medium-sized enterprises (SMEs) are continuing to upskill their workforces.CBI figures illustrate...
Customer service training aids Powergen
09 November 2007
Customer service training within the energy sector is having very real benefits, Easier reports.Powergen is a classic example of a "turnaround story". In March last year only 49 per cent of its custom...
Customer service training helps US apparel firm
05 November 2007
Robust customer service training has meant that US apparel company vineyard vines can keep on top of incoming customer orders.The company sells high-quality patterned silk neck ties, colourful patchwork shorts,...
Disney Institute carries out customer service training
01 November 2007
There is a polite way to answer the question "What time is the three o'clock parade?", and customer service training can help employees get it right.The Disney Institute, a unit of the Walt Disney Com...
