News: Customer Service/Care

Further people training required, says IMI

31 December 2007

The British automotive retail sector requires a total 'replacement requirement' of up to 120,000 people in all disciplines across the industry over the next decade.That's according to the Institute of the Motor...

Florida maintenance staff receive customer service training

27 December 2007

The maintenance staff at the largest office building in the Tampa Bay area have undergone a hugely beneficial customer service training programme.When Doug Lawson was appointed senior chief operating engineer a...

Czech transport operator improving customer service

21 December 2007

Czech transport operator Dopravni podnik hl.m Prahy (DP) wants to make changes in order to improve its customer service levels.However, it is having problems because the public transport authorities in Prague a...

Dorset undertaking customer service training ahead of Olympic sailing

20 December 2007

Customer service training will play a part in the run-up to Weymouth and Portland hosting the sailing events of the Olympic and Paralympic Games in 2012.The Dorset Strategic Partnership has been charged with ac...

US banks stressing customer service training

17 December 2007

Banks in the US are fiercely competitive and need to do what they can to stand out from the crowd.Iowa State Bank & Trust has started a customer service training program that requires employees to go throug...

In-house training vital for staff retention

14 December 2007

In a business climate where staff can move to many different firms, in-house training is vital if companies are to retain their employees.Diana Oreck, vice president of global learning and the leadership centre...

Kiwi bus drivers receive customer service training

13 December 2007

Friendly service has the same effect the world over - it improves relationships with clients and gives a boost to companies.Bus drivers in Auckland, New Zealand are receiving customer service training as part o...

Customer service training helps keep customers loyal

10 December 2007

The key to developing customer loyalty is providing service that exceeds expectations, and customer service training is a great way to increase a company's chance of being able to do this.Speaking to the Chicag...

Customer service training needed badly

06 December 2007

Customer service training is particularly badly needed in an age where it sometimes seems like it is 'cool' to be rude.TheReporter.com in California found that many shoppers blamed poor customer service on the ...

Customer service training helps Ipswich improve

04 December 2007

Successful customer service training has helped the new business improvement district (BID) in central Ipswich receive a vote of confidence from auditors.The BID became operational in April, and is the first in...