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News: Customer Service/Care

US training market worth more than £29bn

31 January 2008

The training market in the US is worth more than $58 billion (£29 billion), according to the 2008 Corporate Learning Factbook from research firm Bersin & Associates.According to the study, the corporat...


Honda rolls out training programme

29 January 2008

Japanese automaker Honda is rolling out a training programme for employees, including those working for Honda UK.It will use Certpoint's virtual learning system to provide e-learning and classroom-based trainin...


Fife chippie scoops training prize

25 January 2008

A fish and chip shop in Fife has won the prize for staff training and development at the Fish and Chip Shop of the Year competition.Anstruther Fish Bar, which employs 40 staff, was awarded the prize at a ceremo...


Currys develops online training programme

23 January 2008

Currys has developed a new online training programme that includes customer service, presentation and handling installation goods.The programme, which was developed by Cognisco, is bespoke and will measure indi...


GoSkills looks for re-licensing

21 January 2008

The sector skills council (SSC) for passenger transport, GoSkills, is looking to gain re-licensing.Its chairman, Nick Mitchell, will make this a priority when the Commission for Employment and Skills takes over...


Customer service training essential for Super Bowl service

15 January 2008

When the Super Bowl comes to Arizona in February, customer service training will ensure that visitors are treated well.The Arizona Super Bowl Host Committee is working to ensure that retail workers, hotel clerk...


Good customer service is imperative

11 January 2008

It is widely recognised that good customer service is imperative in today's world, and employers realise this.According to a report by customer service specialists Bill Withers and Patrick Langan, 78 per cent o...


Hong Kong swimming pools implement customer service training

09 January 2008

The public's experience of swimming pools in Hong Kong has been boosted by customer service training.A survey conducted by the Leisure & Cultural Services Department looked at 37 pools between May and Augus...


Garden centre to implement customer service training

07 January 2008

Heighley Gate Garden Centre near Morpeth, Northumberland, is in line for a £50,000 cash bonus to provide customer service training.The staff development programme will take place over the coming 12 months,...


Customer loyalty can greatly improve business

07 January 2008

Developing loyalty among customers is a great way to increase business, and customer service training can help with that.Linda Berke of US firm Taylor Performance Solutions in New York says that monthly newslet...