News: Customer Service/Care
Boost 'smart working' with customer care training
31 October 2008
Investing in customer care training will not only benefit a business, it will boost employee engagement and promote "smart working".That is the conclusion reached by marketing expert Jonathan Wainwrig...
'Weather economic storm' with customer service training
28 October 2008
Calls for the country's business leaders to step up customer service training efforts during the economic downturn have been reiterated by an independent professional body in the sector.According to the Institu...
Strike "delicate" business balance with customer service training
27 October 2008
Businesses may be focused more on survival than customer relationships during the economic downturn, but that does not mean customer service training should be ruled out, it has been suggested.Writing in the Fi...
Business director: Call centre training 'engages staff's brains'
27 October 2008
Call centre training should be used to endow organisations' customer service with a more personable and less "robotic" approach, according to the director of one outlet.Andrew Smart from outsourcing c...
"Measure and motivate" performance with customer service training
23 October 2008
Consumers may be stretched financially at the moment but it does not mean they are any less prepared to pay for high standards of customer service, a new survey suggests.The latest information from customer eva...
Customer service training: Watchdog to probe mobile phone sector
22 October 2008
Thorough customer service training could be on the horizon in the mobile phone sector after the government's new watchdog uncovered "appalling" practices, it has been reported.According to the Indepen...
Call centre training pays off for financial and retail sectors
14 October 2008
Rigorous customer service and call centre training have resulted in the UK's top 50 organisations being recognised by a leading industry publication.Carried out by independent market research firm GfK NOP, the ...
Consumer "demand" met by customer service training
08 October 2008
Customer service training does not wane in importance amid economic instability, according to a new study.If anything, it becomes more pertinent to invest in customer care and employee communication skills, sta...
Property professionals' customer care training lauded by AIPP
06 October 2008
A selection of international property professionals have been awarded for their customer service training efforts.Judges at the London ceremony, organised by the Association of International Property Profession...
Customer service training: Meeting the banking "challenge"
01 October 2008
Investing in customer service training should become a priority for bankers intent on combatting credit impairments, slowing revenues and higher funding costs, according to one specialist in the sector.Andrew G...
