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News: Customer Service/Care

Customer service 'essential to brand of firm'

24 December 2008

Leading brand consultants have emphasised the importance of customer service to the overall impressions of a business on the consumer. Olivier Auroy, the general manager of Landor Associates, tells Emirates Bus...


59% of Brits would pay more for better customer service

24 December 2008

Nearly 60 per cent of UK shoppers would spend three pounds more a month on their wireless, wireline, cable or satellite services if they could receive a higher level of customer care, a new study shows. Figures...


Firms 'should aim for "excellent" customer service'

23 December 2008

Excellent customer service is something that every company should seek to "strive for", according to one customer management firm.According to Loop, customer service employees can also gain a better u...


Training 'can help to build a brand message'

23 December 2008

Training staff in a company's values and overarching aims can help establish a successful brand, according to one industry publication.In its review of the year, mycustomer.com suggests that instilling staff wi...


Cisco opts for "visible leadership"

23 December 2008

Cisco is seeking to improve its entire operations by developing its employees' leadership skills.Charlie Johnston, the firm's human resources director, told peoplemanagement.co.uk that Cisco wants to create an ...


Kwik Fit's innovative customer service recognised

22 December 2008

A major insurance company has had its customer service innovations recognised by an industry accolade.Kwik Fit Insurance has received the Insurance Times Customer Services Initiative of the Year Award due to it...


3,000 votes cast for firm with worst customer service

17 December 2008

A campaign aiming to name and shame the worst providers of customer service in UK industry is nearing the end of voting.The Daily Mail's Wooden Spoon Award will close on December 19th and the firm with the most...


Customer care 'a company's lifeblood'

12 December 2008

Good customer service is the "lifeblood" of a business, a commentator argues.Susan Ward, a small business advice writer, makes her comments to the website About.com, arguing that the standard of custo...


Customer service: Firms urged to develop existing staff

11 December 2008

It is vital firms remember to provide development and training opportunities for long-term employees, it is claimed.David Saxby, president of business performance agency Measure-X, makes his comments to EnergyP...


Poor customer service award nominations soar

11 December 2008

The Daily Mail's Wooden Spoon Award for terrible customer service has already received more than 1,500 nominations, it reports.According to the newspaper, Britons have spoken up about some of the country's bigg...


Customer service 'key for financial brokers'

10 December 2008

Customer care is one of the key attributes independent financial brokers need to be successful, it is claimed.A survey conducted by the John Hancock Financial Network questioned more than 1,000 financial repres...


Customer service failings could spell fines for BAA

10 December 2008

A lack of customer service skills could mean BAA is hit with considerable fines, the Civil Aviation Authority (CAA) reveals.The body states that if the operator fails to improve the customer care offered at Sta...


Customer service 'can be what loses or keeps a client'

09 December 2008

The quality of customer service an organisation offers can be the difference between its success and failure, it is claimed.Jo Causon, the new chief executive for the Institute of Customer Service, makes her co...


Customer care 'essential for retaining business'

08 December 2008

Customer service skills are essential when winning and retaining business, an expert has stated.Graham Shennan, the managing director at construction firm Morgan Ashurst, made his comments to sector publication...


Sport and leisure firms 'lack customer service skills'

08 December 2008

Eight in ten sport and active leisure organisations report a lack of good customer service skills among their staff, research shows.Analysis carried out by the National Skills Academy for Sport and Active Leisu...


Customer service 'more important than ever'

05 December 2008

Customer service is more important than ever before with the country's economy slowing down, it is claimed.The director of eDigitalResearch Chris Russel says every sale becomes more valuable as the downturn bit...


Customer care warning for ISPs

04 December 2008

Internet service providers (ISPs) may look to customer service training for their staff following advice issued by consumer champion Which?.The organisation called on Britons to look at reviews to discover the ...


Firms 'failing to provide good customer service'

03 December 2008

Many firms fail to place a high enough priority on good customer service, it is claimed.The Daily Mail has launched its new Wooden Spoon Awards, which recognise and condemn bad customer service, particularly am...


Customer service focus 'key to success'

03 December 2008

The way to emerge from the economic downturn in an even stronger position than before is to focus on the client and their customer service experience, according to a recent survey.Research conducted by Telephon...


Customer service 'can win hearts and minds'

02 December 2008

Medical practices should use high levels of customer service to help them avoid losing patients, according to the chief executive of London's local medical committees (LMCs).Speaking last week, Dr Michelle Drag...