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News: Customer Service/Care

Time is biggest barrier to better training, say employers

29 February 2008

Many employers claim to be positive about training, but lack the time to put their words into action. With 2008 having an extra day today, a new survey finds that nearly one third of one thousand people polled ...


Welsh public service staff receive recognition for training

29 February 2008

Staff from Blaenau Gwent council's social service's department have been congratulated after gaining training qualifications.The achievements of more than 100 staff - who have administration, management and ca...


Starbucks shuts US stores for training

27 February 2008

Starbucks closed around 7,100 of its stores in the US yesterday in a bid to improve customer service among its staff.The world's biggest gourmet coffee provider shut its doors to the public for a three-hour tra...


Staff training and new software benefits ICM

25 February 2008

Business-availability specialist ICM has reportedly seen a 50 per cent increase in new business opportunities during the past 18 months after changing its marketing structure.Training was given to the company's...


'Staff training essential in retail sector'

22 February 2008

Staff training is essential for medium-sized retailers keen to improve sales, a retail group has claimed.Management employees from across the SVM group, which owns Replay, Sixty, Clockwork Orange and Tommy Hilf...


HR workshops benefit Orange staff

19 February 2008

Human resources (HR) staff at Orange attended workshops to enhance their understanding of the company ahead of the launch of a new website.As the site, launched in November last year, was designed to help appli...


Paychex boosted by customer service training

15 February 2008

Robust customer service training has helped payroll and HR firm Paychex improve its ranking on Training magazine's list of top organisations for developing staff skills.The company is ranked number 30 on this y...


Customer service is 'extremely vital'

14 February 2008

There are various elements that go to make up good customer service, which is "extremely vital" for businesses.That is according to small business coach Robert Moment writing in the American Chronicle...


IT workers 'missing out' on training

07 February 2008

The majority of IT professionals in the UK are unaware that they could be training for a chartered accreditation, despite the fact that most feel it would benefit them to do so.The British Computing Society (BC...


Training games 'ideal' for customer service

07 February 2008

With customer service training crucial to the provision of a consistent and quality service and subsequent sales, leading organisations are increasingly turning to training games to improve customer service.Tha...


Customer service training needed as banks score poorly

07 February 2008

UK banks and building societies have had their online customer service called into question by a new report of 52 leading European financial services companies, commissioned by IBM and Kana Software.The study r...


RCP scoops customer service award

06 February 2008

The Business Development and Research Consultants Awards has honoured the Royal College of Physicians (RCP) and its customer service record.It was awarded to the RCP meeting and events department for the No. 1 ...


Customer service training can pre-empt angry customers

05 February 2008

Customer service training is an essential part of building customer loyalty with an angry customer, the American Chronicle reports."There's nothing worse for business than an angry customer - and nothing m...


Lily Allen to star in animated skills film

04 February 2008

Lily Allen is to star with indie band the Levellers in an animated film aimed at encouraging workers to improve their skills.The film, created by the skills arm of the Trades Union Congress (TUC), Unionlearn, i...


Greyhound implements customer service training

01 February 2008

Staff at the Greyhound bus firm have undergone an intense customer service training program.The famous long-distance American bus company has been undergoing a major facelift, after 90 years of operation, USA T...