News: Customer Service/Care

'HR vital for financial sector'

27 March 2008

Human resources (HR) has an important role to play in financial firms by instilling the importance of customer service within the industry, the Financial Services Authority (FSA) has said.HR will be a key part ...

'HR needs to improve employee sales skills'

19 March 2008

Human resources (HR) has not gone far enough in its efforts to use employee engagement to increase business performance, an expert has claimed.HR director for O2 Andre Harley told People Management that HR must...

'Two hours more sales activity could generate millions for businesses'

06 March 2008

Creating two more hours of sales activity a week by cutting down on administrative duties could see millions of extra pounds gained by companies.According to a Sales Effectiveness and Compensation report by glo...