News: Customer Service/Care

Skills gaps worry employers

18 April 2008

Two-fifths of UK employers are concerned about finding employees who have basic reading, writing and arithmetic skills, a new report has found. Research released by the Confederation of British Industry (CBI) r...

'HR uses sales and marketing for recruitment'

08 April 2008

Human resources (HR) professionals believe recruitment processes are increasingly becoming sales and marketing initiatives, a survey has found.In a poll by Webster Buchanan Research, 85 per cent of respondents ...