News: Customer Service/Care

Customer care culture 'must be improved', says Berkshire report

30 May 2008

Major customer care improvements have been called for at a local authority in Berkshire, it has emerged.An Audit Commission analysis of Wokingham borough council's current management skills concluded that a &qu...

Executives urged to align customer service and business goals

27 May 2008

Managers worldwide need to "strategically align" their customer service provision with the business goals of their companies, it has been suggested.In a new survey, Genesys Telecommunications Laborato...

Customer care principles underpin professional development scheme

23 May 2008

Financial advisers who work with older clients will have their customer care skills honed as part of a new training initiative, it has emerged.Organised with the aim of boosting professional development in the ...