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News: Customer Service/Care

Skill development and customer care know-how land brokers with award nominations

30 June 2008

Investing in a "skilled and dedicated" team and paying attention to customer care know-how have led two Halifax-based insurance brokers to land in the final of a prestigious awards ceremony.According ...


In-house training 'restrictive', says customer care expert

24 June 2008

Investing in the provision of customer care training from an outside organisation is the sound choice to make for 21st-century workplaces, it has been claimed.At a public affairs seminar on the outsourcing indu...


Building society boss to 'recognise and reward' customer care efforts

23 June 2008

Building society Norwich and Peterborough (N&P) has affirmed its determination to recognise and reward good customer care in the Greater Peterborough area.Representatives for the organisation chatted to the...


Berkshire hospital bosses seek customer care improvement to stay on top

23 June 2008

Bosses at a Berkshire hospital have outlined their determination to boost customer care provision in a bid to attract more patients.Representatives for the Royal Berkshire Hospital laid out their plans followin...


Customer care and performance management at heart of 'transformation' initiatives

17 June 2008

Improving customer care and performance management, as well as cutting costs, are the main reasons many bosses choose to implement training or "transformation programmes", it has been suggested.HR Zon...


Retail outlet scoops 'outstanding' customer care accolade

16 June 2008

Dedication to "first-class" customer care has landed another British business a prestigious gong for its efforts.Representatives for Cheshire retail emporium Sparkling Strawberry told reporters that t...


Continuing customer care improvement lauded in Newcastle

12 June 2008

Dedication to improving its customer care provision has led another management organisation to achieve recognition from officials.Housing authority Your Homes Newcastle (YHN) received the Audit Commission's max...


Customer care improvement sought to boost Glasgow bus services

11 June 2008

Extensive staff training and customer care improvement are two of the measures being implemented to bring bus services up to scratch in Glasgow.Local authorities have threatened to ban operators from busier rou...


Customer care improvement leads to 'excellent' rating for Durham authority

05 June 2008

Rigorous training and attention to customer care improvement has resulted in a Durham public sector organisation being deemed 'excellent' by officials.Following a week of inspections and assessments in March, t...