News: Customer Service/Care

Sales staff to undergo 'experience-based training'

14 July 2008

Experienced-based training, featuring activities such as orienteering, is being implemented by bosses at retail giant Phones 4u in a bid to overhaul sales and customer care.According to representatives for the ...

Met commissioner: Racial discrimination would be 'extraordinary aberration'

11 July 2008

The importance of training in the areas of discrimination and equal opportunities has been highlighted by Metropolitan police commissioner Sir Ian Blair.Sir Ian hit back at allegations this week that he blocked...

Poor customer service poll an 'eye-opener' for financial services industry

08 July 2008

Financial services providers are reportedly compromising on customer care skills, suggesting a need for tailored training provision.According to a new YouGov survey commissioned by financial services firm The H...