News: Customer Service/Care

'Sales through service requires specific training'

29 August 2008

In order to successfully implement a sales through service operation, firms must carry out customer service training for call centre agents, according to one expert.Jennifer Kirkby, consulting editor of MyCusto...

Holidaymakers to benefit from customer service skills

22 August 2008

Thompsons and First Choice have shown they recognise the value of customer service by enrolling their overseas staff on a client relations course.According to the two firms, resort representatives are to be tra...

Good customer service 'builds loyalty'

22 August 2008

When used effectively, customer service can win loyalty from clients, an expert argues.Joe Brown, a manager with RightNow Technologies, makes his comments to online resource MyCustomer.com.He asserts that even ...

Traffic wardens to get customer service training

20 August 2008

Traffic wardens are to undergo customer service training in a bid to improve the profession's image and help motorists. According to the Daily Telegraph, wardens will attend customer service training seminars t...

Firm wins recognition and clients for customer care

19 August 2008

High levels of customer care have secured one company an award for its contented clients. Verizon Wireless was named the top customer service provider from among a number of wireless providers, by a JD Power an...

Microsoft rival launches 'extensive' customer care training

13 August 2008

A FTSE 100 software giant has revealed plans to implement "extensive" customer service training as a means of boosting its presence in the international marketplace.Newcastle-based firm Sage carried o...

Customer care development 'critical', says Vodafone

06 August 2008

Investing in the development of customer care skills ultimately pays off for businesses, it has been suggested.Jane Hext, the award-winning director of customer services at Vodafone UK, noted that managers ofte...