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News: Customer Service/Care

'Prosper' with sales and customer care training, travel agents advised

30 September 2008

Two out of every three business travel agents consider their sector to be lacking in adequate selling and customer care skills, it has emerged.In a study underlining the relevance of selling and negotiating tra...


HR poll identifies people management and 'responsive' customer service needs

25 September 2008

Customer service training for human resources (HR) professionals should be aimed at nurturing proactive individuals who pre-empt problems before managers encounter them.That is the primary finding from new rese...


Call centre training: Customer service gaps identified by sales survey

24 September 2008

Customer service training loses none of its pertinence within organisations that facilitate online transactions, a new study suggests.Furthermore, the survey by global market research firm Harris Interactive in...


Review team to identify room for customer care improvement

11 September 2008

Tesco's customer care expertise is being utilised as part of the government's aim to deliver "excellent" public-sector services, a move likely to drive the implementation of thorough customer service ...


Customer service training: Making amends for client "neglect"

10 September 2008

The boss of one UK-based international firm says attention to customer care development saw profits surge in the multi-million pound packaging enterprise.Peter Atkinson, who previously worked for global compani...


Sales training imperative for 'fast-changing' marketplace

05 September 2008

Customers' desire for a more "professional" approach from salespeople has made training in account management and selling perennially relevant, suggests one expert in the field.According to Dr Ken Le ...


Customer service training: Update communication and problem-solving skills, employers told

02 September 2008

Widespread training in communication and problem-solving skills would see London "outshine Beijing" in the customer service arena come 2012, it has been claimed.David Parsons, from independent profess...