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News: Customer Service/Care

Customer service support 'must extend beyond call centre'

30 January 2009

Customer service support must exist outside contact centres and work to reinforce these facilities, an expert asserts.Anita Marsh, Europe and Africa marketing manager for Aspect Software, tells Call Centre Focu...


Small providers 'top banks for customer service'

28 January 2009

Smile, First Direct and Co-Operative have topped a list of financial service providers ranked in order of their customer service.Which? Money's survey of 15,000 customers found Abbey, Barclays and Halifax to be...


Proposed merger 'will lead to customer service investment'

23 January 2009

After the proposed merger between Co-operative Financial Services (CFS) and Britannia, the group is intending to give customer service a renewed emphasis.The companies state they will make up to £60 millio...


Virgin Atlantic 'provides best customer service in its industry'

21 January 2009

Virgin Atlantic has been selected as the best provider of customer service in the aviation industry.The accolade was presented by the Institute of Customer Service (ICS) and recognised the British airline at th...


John Lewis 'among the top customer service providers'

16 January 2009

A recent poll has ranked John Lewis, the Ambulance Service and Lloyds Pharmacy as offering the best customer service.Figures from the Institute of Customer Service (ICS) finds local government, utilities and th...


Customer service training 'gets firm 10% market share'

13 January 2009

Customer service training is "essential" for business development, a leading industry figure asserts.Lynne Weedal, the human resources director for Carphone Warehouse, tells People Management a scheme...


Customer service 'must be improved for Heathrow expansion'

12 January 2009

A high level of customer service is a requirement if a third runway is to be build at Heathrow, an industry figure asserts. Baroness Jo Valentine, the chief executive of London First, has emphasised the importa...


Tourism sector 'must improve customer service'

08 January 2009

The UK tourism industry needs to find ways to improve its customer service at all levels, a leading figure asserts.Christopher Rodrigues, the chairman of Visit Britain, tells the Independent poor consumer care ...


Customer service 'key to Domino's success'

07 January 2009

A major fast food retailer whose UK sales have increased by ten per cent in the last year identifies customer service as a key part of its success.Chris Moore, the chief executive of Domino's Pizza, claims a co...


BT voted 'worst for customer service'

02 January 2009

Telecommunications firm BT has been voted the UK's worst provider of customer service by a newspaper poll. Receiving 27 per cent of the vote, it beat competition from Abbey and Virgin Media to become the winner...