News: Customer Service/Care
Amazon's success 'down to customer service training'
23 February 2009
Customer service training has played a key role in the way Amazon attracts the vendors who use its Fulfilment by Amazon scheme, a client asserts.Michael DuGally, operator of NorAm International Partners and a r...
Customer service training: Complaints to the FOS rising
20 February 2009
A fall in customer service provision is leading to more complaints being registered with a leading agency, it asserts.Walter Merricks, the chief ombudsman with the Financial Ombudsman Service (FOS), claims the ...
Amazon.com 'top customer service provider'
20 February 2009
Amazon.com has topped a list of customer service providers based on the level of consumer care the online retailer provides.BusinessWeek's annual Customer Service Champs survey ranked USAA and Jaguar in second ...
61% 'could improve with customer service training'
17 February 2009
More than three in five companies believe they could improve their customer service performance with additional resources, potentially including training.Figures from Cisco's Customer Kings 2009 Report reveal t...
Customer service training 'essential', expert asserts
11 February 2009
Training is essential for retaining a level of enthusiasm in front-line customer service staff, an expert asserts.Moira Clark, the director of the Henley Centre for Customer Management at the University of Read...
72% of travellers warn others about firms' poor customer service
06 February 2009
More than two thirds of travellers rely on word-of-mouth recommendations from past booking experiences, emphasising the importance of customer service training.The Travel Bookers Omnibus report, commissioned by...
O2 tops mobile broadband ISPs for customer service
05 February 2009
O2 has ranked highest in a survey rating mobile broadband internet service providers (ISPs) according to user satisfaction, which includes consumer care as a factor.JD Power and Associates' 2008 UK Mobile Broad...
Sector trends 'could lead to more customer service training'
04 February 2009
Firms are increasingly looking at improving the level of consumer care they provide with their existing resources, which could include offering customer service training, an expert asserts.Charlie Isaacs, the c...
Rail firms 'need stronger customer service following delays'
03 February 2009
Rail companies should offer customer service training to improve the help offered to travellers who are subject to delays, an organisation asserts.Anthony Smith, chief executive of independent public body Passe...
Focus on users' experience 'key to customer service training'
02 February 2009
One of the key steps businesses must take to increase their sustainability is to make the consumer's experience more relevant, potentially deploying customer service training to promote a value-added approach t...
