News: Customer Service/Care
Tourism sector 'overlooking customer service skills'
31 March 2009
Customer service skills are overlooked in the tourism sector and could be damaging its chances of survival in the future, a government representative asserts.Barbara Follett, minister for culture, creative indu...
Yorkshire businesses urged to boost customer care
30 March 2009
Hundreds of businesses in Yorkshire are being urged to improve their customer service by the regional development agency.Yorkshire Forward is asking companies to work towards a national standard on customer ser...
Users 'unhappy with broadband providers' customer services'
27 March 2009
Nearly half of broadband users are unsatisfied by the level of customer service their supplier gives them, new research shows.The results of a survey published by uSwitch.com show that there is a 32 per cent ga...
Selling airports 'may lead to increase in BAA's customer service'
20 March 2009
Customer service will be one of the areas benefiting from the Competition Commission's (CC's) decision that operator BAA must sell a number of its airports, a report asserts.In a report announcing the decision,...
O2 recognised for high levels of customer service
19 March 2009
The largest customer service survey of the UK broadband industry has found O2 to be the best large internet service provider (ISP).Conducted by thinkbroadband.com, the study was based on 0.5 million people's ra...
Customer service 'keeps consumers loyal'
17 March 2009
Customer service is one of the key methods of sustaining interest in a business' output, an expert asserts.Eric Groves, senior vice president of global marketing development at Constant Contact, claims those co...
BT Global Services' customer service praised in survey
16 March 2009
The customer service supplied by a leading company has been given an overall rating of excellent in a customer experience report.BT Global Services has achieved the highest-ever score in the Telemark Services s...
Failing to provide good customer service 'is commercially suicidal'
13 March 2009
A high level of customer service is essential and failing to prioritise this is "commercially suicidal", an expert asserts.Jason Nash, dynamics CRM product manager at Microsoft Business Solutions, tel...
Customer service 'can lead to word-of-mouth benefits'
11 March 2009
Sales training must emphasise the importance of customer service if the full advantage of word-of-mouth marketing is to be realised, an expert asserts.Kelly McCormick, author of Outsell Yourself: How To Sell Wi...
Customer service 'must be prioritised by airports'
10 March 2009
Airports must focus on improving their customer service provision and put their passengers first, a government spokesperson asserts.Geoff Hoon, the transport secretary, claims he wants to put users at the centr...
Retail customer service 'is becoming poorer'
09 March 2009
Customer service for consumers trying to return goods to some of the UK's biggest name retailers has become worse, research shows.Snow Valley's Return Reports 2009 finds five of the 100 companies assessed made ...
Customer service 'differentiates companies'
03 March 2009
Customer service can help businesses differentiate themselves from their competitors, an expert asserts. Girisha Chandraraj, vice president of marketing for BroderBros, tells Sales and Marketing that it is cruc...
