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News: Customer Service/Care

Car industry honoured for customer service training

29 May 2009

The companies providing the best customer service in the car industry have been revealed, with four UK firms being shortlisted for a customer care award.Previous entrants in the 2009 Motor Trader Industry Custo...


Guardian to honour effective customer service training

29 May 2009

The Guardian Public Services Awards have been launched, with the newspaper finding people who have invested in customer service training for one of their categories.David Brindle, public services editor at the ...


London's friendliest taxis 'due to customer service training'

28 May 2009

London's taxis have been voted as having great customer service and being the best in the world.The drivers were picked as the best by 1,400 travellers who gave their opinion in the Hotels.com survey, beating o...


Customer service training and SEO 'needed in equal measures'

27 May 2009

The increasing focus on search engine optimisation (SEO) to boost websites' rankings is coming at the cost of customer care, which may lead to a need for customer service training.Musa Aykac, writing on the SEO...


Customer service training 'needed in top firms'

26 May 2009

Customer service for the UK's top 36 companies has reduced in the past year, according to a new survey.The third yearly CompariSat research, carried out by market research agency FDS, asked 1,500 consumers what...


Customer service training 'can correct poor knowledge'

22 May 2009

A new survey has found that poor knowledge of consumer needs is a major problem for contact centre staff, highlighting the value of customer service training.Hornbill Systems' study reports that this is a chall...


The Smiles of Britain 'highlights great customer service training'

22 May 2009

A new campaign is being launched to highlight the importance of providing a high level of consumer care, emphasising the value of customer service training.The Smiles of Britain initiative aims to celebrate exc...


54% of firms believe customer service training helps companies

21 May 2009

A recent survey has found that one in two companies believe that focusing on the consumer experience is the most effective way of generating sales, highlighting the need for customer service training. Research ...


Northern Rail invests in customer service training

21 May 2009

Customer service training has been used to raise levels of consumer care on Northern Rail trains. These courses were provided following the roll out of new technology designed to provide conductors with line in...


Customer service training and price 'remain in buyers' minds'

20 May 2009

Customer service training and a good price are the factors most likely to remain in buyers' minds after the transaction, a news provider reports. LDPBusiness.co.uk suggests that the level of consumer care a bus...


Customer service training 'could justify firms charging more'

19 May 2009

Businesses which intend to charge more than the minimum price for a product must ensure they are adding value, which could be achieved through customer service training.Richard Dodds, head of media campaigns at...


Investing in customer service training 'will lead to growth later'

19 May 2009

History shows that online companies that invest in customer service training will see strong growth during times when the economy is performing well, an expert asserts.Anneli Olsen, research consultant at fhios...


Customer service training 'can give firms strong advantage'

19 May 2009

An expert has claimed that providing a high level of consumer care is among the most valuable advantages a retailer can have, highlighting the importance of customer service training.Dennis Price, entrepreneur ...


Customer service training: The consumer must remain all firms' focus

18 May 2009

Businesses looking for global recognition should ensure they keep the consumer as the focus of everything they do, an expert asserts, highlighting customer service training.Simon Peatfield, director of marketin...


New report 'connects customer service training and lower air rage risk'

18 May 2009

A new report into passenger behaviour on airlines has been released, discussing the important role of customer service training in preventing incidents of so-called air rage. Published by Research and Markets, ...


Customer service training need 'highlighted by fall in satisfaction'

15 May 2009

Customer service training could be needed as a new survey has revealed that expectations are currently outstripping performance when it comes to consumer care. IMRG and eDigitalResearch's e-CSI survey has found...


Employment law training: Firms 'must not grumble over legal changes to tips'

11 May 2009

A group is calling for organisations in the restaurant sector to stop complaining about changes to the minimum wage, highlighting employment law training.The Institute of Employment Rights (IER) has criticised ...


Legoland Windsor 'invests in customer service training'

08 May 2009

A leading theme park has invested in customer service training to boost the level of care it provides its visitors, a source reveals.Legoland Windsor has organised the courses to improve the consumer care provi...


Customer service vital to retail, Bloomingdale president claims

07 May 2009

The importance of customer service to retail companies has been emphasised by a leading business figure, a source reveals.Marvin Traub, president and chief executive officer of Bloomingdale, highlights the cruc...


Customer service training boosts staff morale

05 May 2009

Customer service training has helped one firm to improve their client relations and boost staff morale.Wendy Ferguson, client services director at Scottish Windows, told the Guardian recent training in the area...