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News: Customer Service/Care

Customer service training needed at BT?

30 June 2009

BT may have to invest in customer service training after being voted as having the worst consumer care in a poll of 5,000 Brits.The communications giant was ranked as almost twice as bad as runners-up British G...


Restaurant firm praised for customer service training

29 June 2009

One restaurant company has been praised for its customer service, following a number of mystery visits from industry specialist Retail Eyes.The Bay Restaurant Group has come top of a ranking organised by the re...


Customer service training leads to success for Co-operative Bank

29 June 2009

The Co-operative Bank has been ranked as the Best Financial Services Provider this year, which the company says is due to its focus on customer service training.In the Which? awards, the bank was praised for it...


Customer service training 'essential soft skill'

26 June 2009

A lot of new applicants for jobs do not have the necessary consumer care skills to perform their functions, an expert asserts, highlighting the value of customer service training.Dr John McGurk, advisor for lea...


Survey assesses customer service training in the hospitality sector

25 June 2009

A recent survey assessing the level of consumer care provided by members of the hospitality sector has found the average business scores seven out of ten, highlighting the value of customer service training.The...


2009 awards 'will highlight good customer service training'

24 June 2009

Call centres based in the north east are being invited to put their teams forward for consumer care awards, highlighting the value of customer service training.Nominations for the 2009 North East Contact Centre...


Customer service training: Firm's consumer care among its successes

24 June 2009

A company has highlighted the high level of consumer care it provides as one of its successes over the past 12 months, emphasising the value of customer service training.Wessex Water claims that this has gone f...


Customer service training 'must be given across the firm'

24 June 2009

Customer service training must be company-wide if it is to be effective as helpful front-line staff can promise things back-end staff are not willing to provide, a commentator asserts.Bitsmith, writing for ZDNe...


Customer service training: Glasgow Housing Association wins award

23 June 2009

An organisation has been given a prize recognising its high levels of consumer care, highlighting the value of customer service training.Glasgow Housing Association has won the Customer Service Excellence award...


Customer service training: Aberdeenshire Council criticised by ombudsman

23 June 2009

An organisation's poor levels of consumer care have resulted in a local authority being required to apologise to a tenant, highlighting the value of customer service training.Aberdeenshire Council has been crit...


Customer service training: Mobile operators do not meet expectations

22 June 2009

Customer service training may be required if mobile phone operators are to meet customers' expectations, a study has found.Which? magazine did not list an operator on its best buy list, showing that every compa...


Stoke-on-Trent Council invests in customer service training

22 June 2009

A council has launched a scheme designed to improve its consumer care provision, highlighting the importance of customer service training.Stoke-on-Trent's local authority will be reorganising its departments in...


Customer service training: Hotel group recognised with accreditation

22 June 2009

A company has indicated its high level of consumer care as one of the reasons it has been recognised in a competition, highlighting the value of customer service training.David Grindrod, food development manage...


Customer service training: Initial contact 'sets the tone'

19 June 2009

The initial contact between a consumer and organisation sets the tone for their entire relationship, an expert asserts, highlighting the value of customer service training.Paul van Veenendaal, managing director...


Customer service training: Hayes day centre applauded

19 June 2009

The consumer care provision of a day centre in Hayes has been acknowledged by an award, highlighting the value of customer service training.Hillingdon Council's The Asha Day Centre has been recognised in a repo...


Customer service training: Rail firms to face unhappiness fines

18 June 2009

Customer service training in rail firms has been highlighted by an unhappiness fine being implemented in Lancashire, a source reveals. The West Coast Main Line will roll out the new system and introduce penalti...


Councils 'should invest in customer service training'

18 June 2009

Councils should invest in customer service training as the public are increasingly expecting private-sector standards of communication, an MP claims.Shahid Malik, communities minister, has called on local autho...


Customer service training: RIAS nominated for consumer care award

18 June 2009

The consumer care provision of an over 50s insurance provider has led to its nomination in an award for high levels of consumer care, highlighting the value of customer service training.Organisers behind The 20...


Customer service training 'recognised by major retailer'

17 June 2009

An employee at a major retailer has had his high levels of consumer care recognised, highlighting the importance of customer service training. Matthew Callaghan, an employee who works at Marks & Spencer, al...


Customer service training 'can boost consumer care'

17 June 2009

A lack of customer service training could be one of the main reasons that businesses are suffering at the moment, a commentator claims. Michelle Samuels, writing for the Examiner, says there are a number of fac...


Customer service training: Consumer reviews 'inform staff's approach'

17 June 2009

A company is using the consumer comment section of its website in order to improve the level of care it provides, highlighting the importance of customer service training. Comet is informing its approach to int...


Business success 'down to customer service training'

16 June 2009

Customer service training has been named as playing a major part in a business' success during the last 12 months, a source reveals.Greensleeves Lawn Care, a Skelmanthorpe firm, has added a number of new franch...


Customer service training: CME Group receives award

16 June 2009

A company has used an award as an opportunity to promote its commitment to customer service training.Derivative exchange CME Group has been selected by Computerworld as one of the best companies to work for in ...


Customer service training 'must emphasise social media's value'

15 June 2009

Customer service training should emphasise the value of using social media as a way to connect to consumers, research suggests. A study by Datamonitor has found that this can have brand management advantages, a...


Customer service training 'should advise honesty'

15 June 2009

Customer service training should advise businesses to own up to any failings in their interaction with a client or consumer, an expert asserts. Nick Galvern, writing for the Sydney Morning Herald, states that a...


Customer service training 'must be provided for support staff'

15 June 2009

Office support staff are not receiving enough skills development such as customer service training, a new survey states. Nearly half of those recruiter Crone Corkill approached say there are fewer programmes av...


Customer service training: Good consumer care is a natural expectation

12 June 2009

Everybody expects to receive a high level of consumer care and it is important to meet this, an expert asserts, highlighting the importance of customer service training.Major Kathryn Brown, chief of the 42nd Se...


Feedback 'should be included in customer service training'

11 June 2009

Companies wanting to boost their customer service should seek feedback from clients, as new research finds this boosts satisfaction.Management consultancy company Empathetica and the Aberdeen Group state that i...


More Th>n awarded for customer service training

11 June 2009

Insurance company More Th>n has been honoured for its good client relations at the Marketing Society Golden Jubilee Awards, which may be the result of customer service training.The company was given the Cust...


Customer service training honoured at local firm

10 June 2009

Up & Working, a Huddersfield-based company, has been given two awards for its client relations, which may be due to customer service training.The employment company was given an accolade in the Customer Fir...


Customer service training 'cheapest marketing tool'

10 June 2009

Good customer service wins customers over and often does not cost very much, one consumer states.Jennifer Taylor, writing for the Examiner, said an investment in good customer service training can help make con...


Supermarkets praised for customer service training

09 June 2009

A number of supermarkets have been praised for their high levels of customer service in a recent survey of the retailers.The research from Prophet, a global consultancy company, commended Sainsbury's in a numbe...


Utility providers may invest in customer service training

09 June 2009

Many consumers may opt to change their utilities provider in the coming months as the sector falls behind in customer service.UKNetGuide reports that recent research discovered customer service training in the ...


Customer service training to boost freight firm's business

08 June 2009

A delivery firm has extended its business and will offer new customer care centres to improve client relationships, which may see increased investment in customer service training.Nightfreight is acquiring thre...


Firm hails customer service training

08 June 2009

One catering company says the secret to its success is providing good customer care following customer service training to create a good all-round experience.Cordia, a service provider which also offers school ...


Customer service training: Worker shortlisted for Call Centre Hero prize

05 June 2009

Customer service training has been highlighted as important preparation by a worker from Angus who is nominated for an award for overcoming nervousness to deliver excellent consumer care, a source reveals.Ashle...


Customer service training: O2 rewarded for high consumer care standard

05 June 2009

A leading mobile phone operator has been recognised for its high standard of customer service training in a recent survey.The JD Power and Associates 2009 UK Mobile Phone Customer Satisfaction Study has ranked ...


Pubs 'should apply for customer service training recognition awards'

05 June 2009

Pubs are being encouraged to show off their customer service training in a competition to reward the highest standards in this area.The Publican is calling on these establishments to send off applications for T...


Customer service training: P&O invests in consumer care

05 June 2009

Customer service training covering email handling has proven useful for ferry operator P&O, it has been claimed.A case study on callcentrehelper.com has found that the company has effectively reduced the am...


Customer service training 'key difference between rival firms'

04 June 2009

Customer service training can be the key factor which enables businesses to differentiate themselves from their competitors, an expert asserts.Claudia Hathaway, editor of Call Centre Focus, tells the Mirror tha...


Customer service training assessment 'should focus on behaviours'

04 June 2009

Those looking to assess the success of customer service training should target user satisfaction surveys on specific behaviours in order to reduce the effect of bias on the results, a new survey suggest.A study...


Motor industry code of practice 'could lead to more customer service training'

03 June 2009

Members of the retail motor industry may be turning to customer service training as a way to comply with a new voluntary regulatory framework.The Motor Industry Code of Practice for Service and Repair requires ...


Customer service training 'better than scripts'

03 June 2009

Customer service training is a more reliable way of improving consumer care than providing scripted conversations, an expert asserts.Kevin Stirtz, of the Stirtz Group, claims that friendly people provide a far ...


Could more firms be prioritising customer service training?

02 June 2009

A commentator has praised the effectiveness of the customer service training that made talking to his ISP while moving house a pleasant experience.Tim Danton, writing for PC Pro, describes the treatment he rece...


Jet2.com showcasing its customer service training

02 June 2009

A leading budget airline is promoting its high levels of consumer care as a reason for people to use its facilities, highlighting the importance of customer service training.Philip Meeson, boss at Jet2.com, say...


Customer service training: Big firms 'should follow small shops' leads'

02 June 2009

Big businesses should take a leaf out of the consumer care provided by small shops and invest in customer service training, it has been suggested.Alan Twigg, spokesperson for My Shop is Your Shop, claims that t...


Customer service training: Alliance & Leicester shortlisted for good consumer care

01 June 2009

Alliance and Leicester has been shortlisted as the Most Trusted Current Accounts Provider in a contest to find which firms offer the best consumer care, highlighting the importance of customer service training....