News: Customer Service/Care
Customer service training: 38% would change firm over poor consumer care
31 July 2009
Nearly two fifths of UK shoppers would stop using a company if they experienced poor consumer care, highlighting the value of customer service training. Research by nGenera CIM has found 91 per cent of web user...
Customer service training 'crucial for IT help desk employees'
30 July 2009
Customer service training is an extremely important step in preparing staff for IT help desk positions, an expert asserts. Paul Smith, manager of Auratech Software, claims that this is often the first part of a...
Customer service training: York Council receives consumer care accreditation
30 July 2009
Customer service training has been highlighted by an accreditation given to a local authority for its high levels of consumer care. Workers at the City of York Council have reached the government's Customer Ser...
Customer service training to benefit from £20k grant
29 July 2009
The government has earmarked £20,000 to support businesses in Halstead, Witham and Braintree, including customer service training, a source reveals. A government grant has supplied the money, as well as a ...
Customer service training 'is a strategic weapon'
28 July 2009
Customer service training can be used to develop a strategic weapon for companies, an expert asserts. Vincent Deschamps claims that this can be a tool creating growth opportunities and competitive advantages fo...
Customer service training: Gas companies 'should listen more'
27 July 2009
Customer service training has been highlighted by a pensioner's attempts to get a £2,900 gas bill reassessed, a source reveals. Margaret Farrell received the charge and was ordered to settle the bill by Ju...
Customer service training: EDF fined £2m over poor consumer care
24 July 2009
A leading energy provider is being fined £2 million for the poor level of consumer care supplied by its staff, highlighting the value of customer service training.EDF Energy Networks has received the penal...
Management 'responsible for outcome of customer service training'
24 July 2009
The responsibility for poor consumer care lies with management staff, as these are able to instigate customer service training, an expert asserts.Dan Bowser, writing for the Durango Herald, says that they need ...
Customer service training: 74% would leave due to poor consumer care
23 July 2009
New research shows that three-quarters of people would leave a shop if they experienced poor consumer care there, highlighting the need for customer service training.A study by BDO Stoy Hayward has found that t...
Customer service training 'must teach consumer rights'
22 July 2009
Customer service training for retail staff should include detailed information about consumer rights under The Sale of Goods Act 1979, an expert asserts.Ruth Jackson, writing for Money Week, claims that compani...
Customer service training: Firms focusing on improving consumer care
21 July 2009
Customer service training is becoming more relevant due to the difficulties currently facing businesses, a source asserts. Torex has emphasised the importance of the workforce in attracting and retaining client...
Customer service training: FSA to name and shame poor consumer care
20 July 2009
Companies with poor records of consumer care in a number of industries are to be named and shamed, highlighting the value of customer service training.The Financial Services Authority (FSA) has announced that i...
Customer service training: Commercial property landlords must prioritise client care
17 July 2009
Customer service training is an essential step for landlords of commercial property, an expert asserts.Nick Ridley, director of portfolio asset management at DTZ, tells the Birmingham Post that providing a high...
Customer service training 'can provide companies' lifeblood'
16 July 2009
High levels of consumer care are the "lifeblood" of companies, an expert asserts, highlighting the value of customer service training.UFVenture.com advises that those looking to monitor this quality i...
Customer service training: New campaign includes consumer care pledge
15 July 2009
Among the goals of a new campaign to save local shops is a drive to keep consumer care levels high, emphasising the value of customer service training.The Shop At My Local project, which is being spearheaded by...
Wrekin Housing Trust's customer service training recognised
14 July 2009
A company has been given an award for its high levels of consumer care, highlighting the value of customer service training.The Customer Service prize at the Shropshire Business Awards 2009 has been given to th...
United Airlines customer service training 'to include musician's parody'
13 July 2009
A song written by a musician angry at an airline's level of consumer care will be used as part of the company's customer service training, it has been revealed.David Carroll's prize guitar was damaged by United...
Customer service training 'must be applied to be effective'
10 July 2009
It is crucial for those returning from customer service training to consider how to apply these lessons to the workplace, an expert asserts.Margaret Barnes, writing for the Examiner, emphasises the importance o...
Customer service training: Consumer care levels requiring more overtime
09 July 2009
Companies' interests in improving consumer care levels is contributing to the number of employees working overtime, highlighting the importance of customer service training.New research published by BT Business...
Customer service training: Award could reflect good consumer care
08 July 2009
An awards ceremony is inviting nominations in a number of categories, including one that will reward the results of customer service training.The Powys Business Awards Business of the Year Award, which is spons...
Customer service training: Wycombe council signs consumer care deal
08 July 2009
A local authority has entered into a partnership with Northgate Public Services in order to help boost consumer care in the region, highlighting the value of customer service training.Wycombe District Council h...
John Lewis Foodhall 'to offer new staff customer service training'
07 July 2009
New members of staff at the Bluewater John Lewis Foodhall will be given customer service training to prepare them for their jobs.It will create an additional 192 jobs and be the second store of this type in the...
Customer service training: UK 'best in the world for consumer care'
06 July 2009
Many Brits rate the UK's level of consumer care the best in the world, a new survey has found, highlighting the value of customer service training.Research by the Institute for Customer Service (ICS) has also f...
Customer service training 'key to tourist experience'
03 July 2009
Customer service training has been highlighted as a key factor that can improve the quality of the tourist experience.Mark Bradley, writing for The Yorkshire Post, states that high levels of consumer care can c...
Ofgem highlights customer service training
02 July 2009
A leading regulator has contacted a number of utility providers commenting on their poor levels of consumer care, highlighting the value of customer service training.Ofgem has written to the six largest energy ...
Nationwide praised for top customer service training
01 July 2009
The first Moneywise Customer Service award has praised Nationwide at the most trusted brand.A number of firms were applauded for their customer service training in the gongs, which were voted for by over 10,000...
