News: Customer Service/Care
Customer service training: Govt improves consumer care
25 August 2009
The government has made a larger leap in consumer care than any other UK organisation, a study suggests, highlighting the value of customer service training. Satisfaction with these departments has increased co...
Customer service training: Council service's consumer care recognised
25 August 2009
The level of consumer care provided by Mendip District Council's building control service will result in it being brought to the Cabinet Office's attention, highlighting the value of customer service training. ...
Poor customer service training 'could cause shoppers to change store'
24 August 2009
Businesses which fail to provide a high level of consumer care risk losing their shoppers and alienating the market, an author asserts, highlighting the value of good customer service training. Mark Bradley, wr...
Customer service training 'key to improving performance'
21 August 2009
One of the crucial steps for businesses to take to improve their performance is customer service training, a source asserts.Claire Hibbert, writing for Real Business, claims that consumer expectations have been...
Customer service training: Consumer care 'must not be seen as a cost'
20 August 2009
Consumer care must not be viewed as a cost but as an area to invest in, an expert asserts, highlighting the value of customer service training. Change management firm Customer Consulting Ltd claims that people ...
Event 'could highlight customer service training for IT staff'
19 August 2009
A week of events is being held in October that aims to encourage IT staff to recognise the value of consumer care, highlighting the value of customer service training.IT Service Week is taking part between Octo...
Academic libraries 'could see rise in need for customer service training'
18 August 2009
Recent changes in the way academic libraries are run have prioritised the provision of consumer care, highlighting the value of customer service training in all professions.Anne Hannaford, director of informati...
Customer service training 'highlighted by contact centre week'
17 August 2009
Customer service training has been highlighted by a series of events held for International Contact Centre Week, which focuses on the work done by this industry. ContactCenterWorld.com is behind the celebration...
Expert: Customer service training 'must not be cut'
17 August 2009
A leading law firm has highlighted the value of customer service training by warning companies not to cut the funding they spend on consumer care. Chris Randall, managing director of Mayo Wynne Baxter, claims t...
Customer service training: Consumer care event attracting 100s of firms
14 August 2009
Hundreds of organisations have signed up to take part in a week extolling the virtues of consumer care, highlighting the value of customer service training. The Institute of Customer Service (ICS) will be runni...
Customer service training: Herefordshire Housing praised for improved service
13 August 2009
A leading organisation has been praised by a regulator for its improved levels of consumer care, highlighting the value of customer service training.Herefordshire Housing Ltd (HHL), which manages 5,000 properti...
NHS Lanarkshire 'to receive customer service training'
13 August 2009
Members of staff at NHS Lanarkshire are receiving customer service training in order to improve consumer care standards.This is designed to make the local health service more accessible and to improve the quali...
Customer service training: Mystery shopper test to assess consumer care
12 August 2009
A mystery shopper test is being conducted to find the UK's best consumer care, highlighting the value of customer service training.Call Centre Focus magazine will be running the study to find the country's top-...
Glasgow gives officers customer service training
11 August 2009
A major Scottish city is giving its community enforcement officers customer service training to expand their role, a source reveals. Glasgow City Council will now expect these employees to become city centre am...
Customer service training: RIAS recognised for its consumer care
10 August 2009
A leading insurance provider has been nominated as a finalist in two consumer care categories of its industry awards, highlighting the value of customer service training. RIAS is a finalist in both the UK Broke...
Customer service training: Ofgem calls for more consumer care
10 August 2009
As part of a series of proposals, the UK's energy regulator has suggested introducing penalties for firms that fail to provide sufficient consumer care, highlighting the value of customer service training. Ofge...
Customer service training: Online consumer care 'must be improved'
07 August 2009
New research has revealed that consumer care from online businesses still needs to be improved, highlighting the need for customer service training. A study by IMRG and e-Customer Service Index has advised thes...
Customer service training: Delays 'most common complaint'
06 August 2009
Delays are among the most common complaints about firms' consumer care, highlighting the importance of customer service training. Research by nGenera CIM has found that companies that operate online lose approx...
Customer service training: University receives Customer First UK accreditation
05 August 2009
A leading higher education provider has been given an award for its high levels of consumer care, highlighting the advantages of customer service training. The University of Exeter has successfully achieved Cus...
Customer service training: Employee recognised for good client care levels
04 August 2009
A company that invests heavily in customer service training has highlighted an employee's exceptional work in this area with an award.Becky Gripton, sales advisor at Crest Nicholson, was given the accolade for ...
Customer service training: Call centres being transferred to the UK
03 August 2009
Customer service training has been highlighted by companies' decisions to move their call centres back to the UK, an expert asserts.Anne Marie Forsyth, chief executive of the Customer Contact Association, tells...
