News: Telephone and Writing Skills
Budget 'should encourage firms to invest in training'
21 April 2009
The government's Budget must offer tax reductions in order to encourage more businesses to invest in training, an organisation asserts.Colin Ben-Nathan, employment tax partner at KPMG in the UK, says that while...
Writing skills training: 71% of firms 'do not personalise customer emails'
01 April 2009
A study has found that 71 per cent of companies are failing to personalise email communications with their customers, highlighting the importance of writing skills training. The Hitting the Mark survey, conduct...
Communication training 'key to company brand'
23 March 2009
Communication training is a vital way for companies to instil their company brand among their staff, a group asserts.Rebecca Clake, the Chartered Institute of Personnel and Development's organisation and resour...
Communication training: LGA calls for councils to use plain English
18 March 2009
A lobbying organisation is calling for local authorities to ban the use of 200 jargon terms, highlighting the importance of communication training.The Local Government Association (LGA) has published the list, ...
Negotiation training 'must emphasise reciprocity'
09 March 2009
Reciprocity is one of the motivating factors which should be emphasised as part of communication or negotiation training, an author claims.The Guardian reports that books such as Robert Cialdini's The Psycholog...
Jargon on websites 'highlights importance of writing skills training'
27 February 2009
An expert asserts that the use of jargon by companies who engage in online retail could be losing them customers, highlighting the importance of writing skills training.Steve Simmonds, business manager at Desig...
Writing skills training: Businesses 'using more formal English'
23 February 2009
Business communications are increasingly containing standard English rather than more casual forms of expression, which could signal a need for writing skills training.Lucy Kellaway, a columnist for the Financi...
Writing skills training 'needed for firm newsletter'
23 February 2009
Company newsletters are tools which require writing skills to compose effectively, an expert asserts.David Gruttadaurio, a print newsletter marketing expert, tells Sales and Marketing that many businesses make ...
Training 'can help call centre staff deal with communication breakdowns'
26 January 2009
Clear dialogue is based on four components which must be managed in order to communicate effectively, which could be highlighted in call centre training.Dr Jeffrey Gorbski, an experienced sales expert and facul...
London hospital operators 'receive call centre training'
09 January 2009
Three London hospitals are seeking external help to give their staff telephone skills training.Managers will be taught the customer service skills before relaying these as part of in-house training for operator...
