News: Telephone and Writing Skills

Employment changes could discourage skilled migrant workers

27 November 2007

Changes announced by the government could discourage skilled migrant workers from coming to the UK, and may mean companies need to engage in more in-house telephone and writing skills training, rather than empl...

Skills expert warns that some firms are failing to train staff

20 November 2007

Many organisations are still failing to realise how important it is to invest in people, a skills expert has claimed.The comments come from Professor Mike Campbell, who was a key adviser to the Leitch review of...

Call centre staff need telephone skills training

05 November 2007

Call centre staff are far more than just telephone operators, and often need to absorb many weeks' worth of training.Marife Zamora of Convergys Corp in the Philippines says that agents are expected "to fac...

Talent retention can be addressed with staff training

02 November 2007

A large turnover in the number of permanent and contract workers being recruited suggests that employers could do more to provide their staff with in-house training.The Recruitment and Employment Confederation ...

Staff training vital for companies addressing long-term issues

02 November 2007

Employers needing to address longer-term issues that require specific skills ought to invest in staff development.That's the view of Jo Causon of the Chartered Management Institute, who said that freelance work...