News: Telephone and Writing Skills

West Country skills project to continue

28 December 2007

A skills project for the workforce in the south-west of England will continue operating because of the success it has enjoyed.Known as the Skills Analysis program, it was funded by the European Social Fund and ...

Slough faces possible skills crisis

05 December 2007

A skills crisis could hit Slough, making in-house company training - such as telephone and writing skills training - ever more important.A lack of qualified workers "threatens to hold back the town's boomi...

Employees cynical about appraisals

03 December 2007

A new study indicates that appraisals, when managers may talk to their staff about any telephone skills training they are undergoing, are often considered a waste of time.Worryingly the research, which was carr...