News: Telephone and Writing Skills

CIPD: Feedback fosters development of negotiating know-how

30 August 2008

Coaching by line managers and feedback from leaders maximise the results of training in communication and influencing skills, it has been suggested.The Chartered Institute of Personnel and Development's (CIPD) ...

FSB: Cut bureaucracy from firms' training considerations

26 August 2008

Small firms keen on facilitating writing skills training, customer service training or similar developments should not have to face "the heavy hand of regulation", it has been claimed.The Federation o...

Telephone skills development needed for insurance sector 'lifeblood'

14 August 2008

Telephone skills training and customer care improvements are needed to bolster the services provided by many insurance broking firms, a new study suggests.Callstream, a telecommunications specialist, carried ou...