News: Telephone and Writing Skills

Training 'can help call centre staff deal with communication breakdowns'

26 January 2009

Clear dialogue is based on four components which must be managed in order to communicate effectively, which could be highlighted in call centre training.Dr Jeffrey Gorbski, an experienced sales expert and facul...

London hospital operators 'receive call centre training'

09 January 2009

Three London hospitals are seeking external help to give their staff telephone skills training.Managers will be taught the customer service skills before relaying these as part of in-house training for operator...